An HR assistant that answers policy questions and logs tickets automatically.
Autessa builds an HR support agent that answers employee questions from your handbook and benefits documents, and opens a tracked ticket automatically whenever something needs a person.
Answer · log · routeFrom your files to a published agent.
Watch the whole setup, from uploading what you know to publishing across every channel.
Upload what your team already knows
You drag in the files your company keeps, including PDFs, PowerPoints, Excel sheets, Markdown, and Word documents, and you point the bot at your docs URL.
Describe the tone you want
You write a few plain-language instructions, and the agent takes on the voice and behavior you describe.
Watch it answer, grounded in your sources
The agent replies using your material, and it cites the documents it drew from so every answer is traceable.
Publish to every channel at once
You press publish, and the same agent goes live on your website, over the phone, by text message, and inside Slack.
Your HR agent answers the repeat questions and turns everything else into a tracked ticket.
It answers from your handbook.
The agent grounds answers in your HR policies, benefits documents, and handbook, so employees get consistent, accurate guidance.
It logs tickets automatically.
When a request needs a person or a system change, the agent opens a tracked ticket and routes it to the People team without anyone filling out a form.
It keeps sensitive topics private.
Conversations are logged in Autessa with the access controls your HR team needs, so personal questions stay handled with care.
Give every employee an instant, accurate first answer.
Put this agent on every channel you use.
You build the agent once, and your customers reach it on your website, over the phone, by text message, or inside Slack.
Every conversation is logged and scored by Autessa Prism.
Each chat is recorded directly in Autessa, and Autessa Prism evaluates every conversation automatically, returning a clear Successful or Unsuccessful verdict across Groundedness, Task Completeness, Argument Faithfulness, and Efficiency, so you always know how the agent is performing.
The response is grounded in the actual billing records. The duplicate charge, amount, and card details match the account data, with no fabricated information.
The user asked for a billing check and a refund. The agent identified the duplicate charge and initiated the refund, so both requests were fully addressed.
The agent looked up billing history before stating the charge, and invoked the refund capability before confirming it. Its actions match its stated reasoning.
Two tool calls were used, billing lookup and refund initiation, and both were necessary to fulfill the request. No redundant operations were made.
Questions
Questions teams ask before they launch.
How does the HR bot answer questions?+
It grounds its answers in the HR handbook, benefits documents, and policies you upload, so employees get answers that match your actual rules rather than generic information.
How does automatic ticket logging work?+
When a request needs a person or a change in a system of record, the agent opens a tracked ticket, routes it to the People team, and confirms the ticket number to the employee.
Can it handle sensitive employee topics?+
Yes. Conversations are logged in Autessa with the access controls your HR team configures, so personal matters are handled appropriately.
How do chatbots usually go wrong in the real world?+
Most production bots fail in three ways. They hallucinate confident but wrong answers because nothing grounds them in your real data, they take silent actions no one can review or audit, and they quietly drift as your content and policies change. Autessa is built against exactly these failures: every answer is grounded in your sources, sensitive actions can require human approval, and Autessa Prism scores every conversation so you catch drift before your users feel it.
How is this different from the AI that comes with my system?+
Bundled AI is usually a generic assistant that only knows the system it ships inside, with no grounding in your own documents, no human-in-the-loop controls, and no way to evaluate whether its answers were actually correct. Autessa builds an agent on your knowledge, works across every channel and system you use rather than one, and continuously scores its own conversations so you can prove it is working instead of hoping it is.
Can this integrate with my existing system?+
Yes. Autessa already integrates with a wide range of systems, and if you need one we do not support yet, we typically build the integration within 24 hours.
Can Autessa handle images, files, and audio?+
Yes. Autessa is multimodal. The agent learns from the files you upload, including PDFs, PowerPoints, Excel sheets, Markdown, and Word documents, and conversations can include images such as a job-site photo and audio such as a phone call, not just text.
Do I have to use a third-party LLM?+
No. You are not locked into any one model. Autessa can run on the model you prefer, and for sensitive or regulated data it can fine-tune and deploy a private model fully within your own environment, so no data has to leave your infrastructure.
Is my data secure?+
Autessa is SOC 2 Type II, ISO 27001, and ISO 42001 certified, with GDPR and HIPAA alignment. ISO 42001 is the international standard for responsible AI management, so your governance team gets assurance built specifically for AI systems. Your IT team can review everything at our Trust Center. Visit the Trust Center →
Stand up an HR assistant your team and employees trust.
Connect your handbook, set the tone, and your HR agent can answer questions and log tickets today.