An intake agent that wins more work while your crew is on the job.
Autessa builds an intake agent for service businesses that answers after hours and while your team is busy, triages each new request, and books the right next step so you stop losing jobs to voicemail.
Triage · qualify · bookFrom your files to a published agent.
Watch the whole setup, from uploading what you know to publishing across every channel.
Upload what your team already knows
You drag in the files your company keeps, including PDFs, PowerPoints, Excel sheets, Markdown, and Word documents, and you point the bot at your docs URL.
Describe the tone you want
You write a few plain-language instructions, and the agent takes on the voice and behavior you describe.
Watch it answer, grounded in your sources
The agent replies using your material, and it cites the documents it drew from so every answer is traceable.
Publish to every channel at once
You press publish, and the same agent goes live on your website, over the phone, by text message, and inside Slack.
Your intake agent keeps capturing work even when your whole crew is busy.
It answers after hours and on the job.
When your team is on a call or off the clock, the agent picks up every inquiry so a new job never goes to voicemail.
It triages each request.
The agent asks the right questions, separates an emergency from a routine call, and captures the details your technician needs before arriving.
It books the next step.
Once a request is qualified, the agent schedules the visit and logs the job, so your team starts the day with the work already lined up.
Stop losing after-hours jobs to voicemail.
Put this agent on every channel you use.
You build the agent once, and your customers reach it on your website, over the phone, by text message, or inside Slack.
Every conversation is logged and scored by Autessa Prism.
Each chat is recorded directly in Autessa, and Autessa Prism evaluates every conversation automatically, returning a clear Successful or Unsuccessful verdict across Groundedness, Task Completeness, Argument Faithfulness, and Efficiency, so you always know how the agent is performing.
The response is grounded in the actual billing records. The duplicate charge, amount, and card details match the account data, with no fabricated information.
The user asked for a billing check and a refund. The agent identified the duplicate charge and initiated the refund, so both requests were fully addressed.
The agent looked up billing history before stating the charge, and invoked the refund capability before confirming it. Its actions match its stated reasoning.
Two tool calls were used, billing lookup and refund initiation, and both were necessary to fulfill the request. No redundant operations were made.
Questions
Questions teams ask before they launch.
What does the intake agent do after hours?+
It answers every inquiry, asks the right triage questions, separates emergencies from routine calls, and books the visit, so a new job never goes to voicemail.
How does it triage a request?+
The agent works through the questions your team would ask, captures the details a technician needs, and flags anything urgent, then schedules the appropriate next step.
Where do the booked jobs show up?+
Every triaged request and booking is logged in Autessa with the notes for your technician, so your team starts the day with the work already lined up.
How do chatbots usually go wrong in the real world?+
Most production bots fail in three ways. They hallucinate confident but wrong answers because nothing grounds them in your real data, they take silent actions no one can review or audit, and they quietly drift as your content and policies change. Autessa is built against exactly these failures: every answer is grounded in your sources, sensitive actions can require human approval, and Autessa Prism scores every conversation so you catch drift before your users feel it.
How is this different from the AI that comes with my system?+
Bundled AI is usually a generic assistant that only knows the system it ships inside, with no grounding in your own documents, no human-in-the-loop controls, and no way to evaluate whether its answers were actually correct. Autessa builds an agent on your knowledge, works across every channel and system you use rather than one, and continuously scores its own conversations so you can prove it is working instead of hoping it is.
Can this integrate with my existing system?+
Yes. Autessa already integrates with a wide range of systems, and if you need one we do not support yet, we typically build the integration within 24 hours.
Can Autessa handle images, files, and audio?+
Yes. Autessa is multimodal. The agent learns from the files you upload, including PDFs, PowerPoints, Excel sheets, Markdown, and Word documents, and conversations can include images such as a job-site photo and audio such as a phone call, not just text.
Do I have to use a third-party LLM?+
No. You are not locked into any one model. Autessa can run on the model you prefer, and for sensitive or regulated data it can fine-tune and deploy a private model fully within your own environment, so no data has to leave your infrastructure.
Is my data secure?+
Autessa is SOC 2 Type II, ISO 27001, and ISO 42001 certified, with GDPR and HIPAA alignment. ISO 42001 is the international standard for responsible AI management, so your governance team gets assurance built specifically for AI systems. Your IT team can review everything at our Trust Center. Visit the Trust Center →
Capture every job, even when your crew is on the tools.
Connect your service details, set the tone, and your intake agent can start qualifying and booking work today.