Autessa Roleplay · AI roleplay training
Rehearse every conversation before it counts.
Autessa Roleplay is AI roleplay training software. Coaches assign realistic scenarios, trainees practice live voice or text conversations with AI characters who push back, and every session is scored against your own rubric, with the exact words each score was based on. It works out of the box with starter packs for sales, HR and support, and you shape the scenarios, characters, rubrics and roles to your company in Autessa.
- AI roleplay
- AI sales roleplay
- Conversation practice
- AI buyer personas
- Sales coaching
- Scoring rubrics
- MEDDIC scoring
- Objection handling
- Sales readiness
The short answer
What is Autessa Roleplay?
Autessa Roleplay is an AI roleplay platform for sales, support and HR training. Trainees rehearse real conversations with AI characters by voice or text; an AI scorer grades each session against a rubric you write; coaches assign practice, review reports and adjust scores on the record.
It is built for the way people actually get better at conversations: by saying the words out loud to someone who pushes back, then hearing honestly what to change. Characters hold back what a real buyer would. Scores come with quotes. Delivery is counted, not guessed. And a coach can always say "not quite" without erasing what the AI said.
At a glance
- Practice
- Live full-duplex voice or text, with time limits and pressure mode
- Characters
- AI personas with distinct demeanors and voices, hidden briefs and tells
- Scoring
- Your rubric: rated, yes/no, framework, knowledge check and feedback only
- Feedback
- Evidence quotes, delivery measures, transcript, recording, coach adjustments
- Programs
- Assignments, emails, team readiness, session review, custom roles
- Starter content
- Ready-made sales, HR and support packs of scenarios, characters and rubrics
How it works
How does an AI roleplay session work?
The same rhythm every time: a brief, a conversation, a score, a report and a coach.
- 01 · BRIEF
Read the brief
Goal, what good looks like, who you are talking to, and a mic check.
- 02 · CALL
Have the conversation
Live voice with an AI character who pushes back, or type instead.
- 03 · SCORE
Scored against your rubric
Every criterion, with quotes from the transcript, in about a minute.
- 04 · REPORT
Read what to change
Verdict, strengths, growth areas, delivery, transcript and recording.
- 05 · COACH
A human weighs in
Coaches adjust scores on the record and leave feedback.
What makes it different
Why is Autessa Roleplay different from other AI roleplay tools?
Most AI roleplay gives you a partner and a number. Autessa Roleplay gives you a partner who holds things back, a number you can trace to the words, and a coach who can disagree on the record.
Hidden briefs and tells
Characters who make you earn it
- Never shown to trainees
- Visible to authors in coach notes
- Pairs with criteria that reward uncovering it
Evidence-linked scores
Every score shows the words it came from
- Rationale and quotes on every criterion
- Click a quote, jump to the turn
- "Not scored" instead of a guess
Knowledge checks
Confident and wrong gets caught
Coach adjustments
Disagree with the AI, on the record
Time limits and pressure mode
Scenarios can run against the clock with a warning before time is up, and pressure mode makes the character interrupt, push harder and give less ground.
Read more →Criteria for every kind of skill
Autessa Roleplay criteria can be rated, yes/no, framework (such as MEDDIC or SPIN), knowledge check, and feedback only, which never moves the score.
Read more →Delivery measures
Autessa Roleplay counts delivery from the transcript (pace, filler words, talk ratio, hedging, longest turn and questions asked) so the numbers are the same every time.
Read more →On stage
A live call, then an honest report
The live panel answers one question all call long: whose turn is it? The report answers the next one: what should I change?
Product tour
Every screen, for trainees and for coaches
One app, two sides. A coach is also a trainee, so coaches see their team first and their own practice below.
For trainees
Home
My assignments with due dates and Start or Run it again, a Done list, Recent sessions and the Practice library.
Exercise brief
Your brief, what good looks like, how it starts, who you are talking to, the character picker and the mic check.
Live call
The character with a speaking ring, one status line, live captions, the clock, Mute, Switch to text and End and score.
Scoring
"Scoring your session" with elapsed time; leave and come back, or retry if it does not finish.
Session report
Score ring, verdict, what went well, what to work on, try this next, criteria with evidence, delivery, transcript, recording and coach feedback.
Library
Packs, scenarios, characters and rubrics, readable by everyone so trainees know how they are scored.
For coaches and administrators
Team readiness
Assigned, in progress, completed and overdue, a rollup by team and a Needs review list on the home page.
Sessions
Every attempt, filtered by trainee, scenario, status and score band.
Assign
Scenario, character, trainees by team, due date, attempts, note and email.
Scenario, character and rubric pages
Detail pages with Practice now, Assign, Edit and Deactivate, plus coach-only notes, tells and reference text.
Create and edit forms
Separate pages for new and edited scenarios, characters and rubrics, with a criteria builder.
People
The roster with role, team and active switch, Add member, Invite to Autessa, and roles with their permissions.
Settings
Email sender name, default session length and starter content install.
Everything inside
Autessa Roleplay features, by topic
Everything in the product, grouped by act.
Starter content
Practice on day one with sales, HR and support packs
| Pack | Scenarios | Rubric |
|---|---|---|
| Sales demo training | Discovery call, Product demo, Objection handling, Renewal at risk | Consultative selling (MEDDIC) |
| HR situational roleplay | Giving difficult feedback, Performance review, Harassment complaint intake, Termination conversation | Difficult conversations |
| Customer support | Angry customer refund demand, Technical troubleshooting, Churn save | Support excellence |
Use cases
Who uses AI roleplay training?
Sales enablement
Ramp new reps on discovery, demos and objections
Build scenarios in your own methodology, score them with a MEDDIC-style rubric, assign them to each new cohort and watch readiness by team.
Sales managers
Coach the moments that matter
Open Needs review, read the evidence, adjust a score with a reason and leave feedback, without sitting in on every practice call.
Account executives
Rehearse tomorrow's call tonight
Run any scenario from the practice library, against the clock and in pressure mode, as often as you like, with a report every time.
Customer support leaders
Practice refunds, outages and churn saves
Use the support pack or write your own, with knowledge checks against your refund and SLA policy, by voice or text.
HR and people managers
Prepare for difficult conversations
Rehearse feedback, performance reviews, complaint intake and terminations with characters who react like real employees, before the real meeting.
Program administrators
Run the program, not the tooling
Add people from your company, set roles and teams, install starter content, and choose who may author, assign and review.
Integrations
Built on Autessa agents, voice and data
Characters are AI voice agents, scoring is an AI scorer that follows your rubric, and every scenario, session and score lives in your Autessa account. Assignments and reports reach people by email.
See integrations →Security
Private practice, coaching on the record
Trainees open only their own reports, hidden briefs stay with authors, role-based permissions govern every action, and every score adjustment is kept beside the original.
Security and permissions →Compare
Comparing AI roleplay tools?
Fair, job-by-job comparisons with the products teams usually look at.
Questions
Questions about Autessa Roleplay
What is Autessa Roleplay?
Autessa Roleplay is AI roleplay training software. Coaches build scenarios, AI characters and scoring rubrics, assign practice to trainees, and every session comes back as a scored report with quotes from the conversation, delivery measures and room for coach feedback.
Does Autessa Roleplay work out of the box?
Yes. It ships with starter sales, HR and customer support packs, so a team can practice on day one. From there you shape it to your company in Autessa: write your own scenarios, characters and rubrics, set roles and permissions, and connect it to the rest of your Autessa apps.
How does AI sales roleplay work in Autessa?
The trainee reads a short brief, checks their microphone and starts a live voice call with an AI buyer who plays the scenario, objections and all. When the call ends the session is scored against the scenario rubric, usually in about a minute, and the trainee lands on their report.
How are roleplay sessions scored?
Against a rubric you write. Each criterion is rated, marked yes or no, scored as a framework like MEDDIC, checked against reference text, or left as feedback only. Scores are weighted into an overall percentage and compared to the pass mark, and every score shows the quotes it was based on.
Can I build my own AI buyer personas?
Yes. A character has a name, role, company, demeanor, personality, background facts, behaviors, objections, tells, a voice and an avatar color. Coaches with authoring permission create and edit them, and one character can appear in many scenarios.
Can a coach change a score the AI gave?
Yes. A coach adjusts any criterion with a short reason the trainee sees. The adjustment is stored beside the AI score, so the report shows both values and who made the change; the AI score is never silently rewritten.
Does it work for customer support and HR, not just sales?
Yes. Starter content includes a sales pack (discovery, demo, objection handling, renewal at risk), an HR pack (difficult feedback, performance review, harassment complaint intake, termination) and a customer support pack (angry customer refund, technical troubleshooting, churn save), and you can write any scenario you need.
Can trainees practice without a microphone?
Yes. Every scenario can be run by typing, and a voice call can be switched to text mid-session. Text sessions are scored against the same rubric.
What is a hidden brief?
A hidden brief is what the AI character really thinks and will not volunteer, plus what makes them walk away. The trainee never sees it, so they have to earn the information the way they would with a real buyer, employee or customer.
Who can see a trainee's session reports?
The trainee sees their own reports, and coaches with permission to see everyone's sessions see the whole team. A trainee who opens someone else's report gets an explanation, not the report.
Is there a free way to try Autessa Roleplay?
You can start free on Autessa or book a demo to walk through a scenario, a live call and a scored report with the team.
100% customizable, code and all
Make Autessa Roleplay fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours