Scenarios and AI characters · Autessa Roleplay
Packs and starter content
Autessa Roleplay organizes content into packs and ships starter packs for sales, HR and customer support, each with ready-made scenarios, characters and a rubric. The installer only adds what is missing and never overwrites a scenario you edited, so you can start in minutes and make it your own.
The problem it solves
An empty library is the hardest place to start
Writing a good scenario, a believable character and a fair rubric takes time. Teams want to practice this week, then tailor content as they learn what works.
What you get
- Sales demo training: Discovery call, Product demo, Objection handling and Renewal at risk, with Dana Whitfield, Marcus Oyelaran and Priya Raghunathan, scored with Consultative selling (MEDDIC).
- HR situational roleplay: Giving difficult feedback, Performance review, Harassment complaint intake and Termination conversation, with Tom Braddock, Alice Nkemdirim and Ray Coleman, scored with Difficult conversations.
- Customer support: Angry customer refund demand, Technical troubleshooting and Churn save, with Gerald Fanning, Nadia Salib and Chris Doyle, scored with Support excellence.
- Insert-missing-only installer: starter rows that already exist are left exactly as they are.
- A starter content status card shows installed versus available for packs, characters, rubrics, criteria and scenarios.
- Mark a whole pack Available to trainees or Hidden from trainees with one switch.
- Your own packs group your own scenarios, characters and rubrics.
The run-through
How does packs and starter content work?
- SCENE 1
Install
An administrator opens Settings and presses "Install starter content".
- SCENE 2
Practice
Starter scenarios appear in the library straight away.
- SCENE 3
Edit
Change any starter scenario, character or rubric to fit your team.
- SCENE 4
Reinstall safely
If something is missing, "Reinstall missing items" adds it back without touching your edits.
The cue sheet
Pack and starter options
| Option | What it does |
|---|---|
| Pack | A group of scenarios, characters and rubrics with a name, description and order. |
| Available to trainees | A switch per pack in the library: Available to trainees or Hidden from trainees. |
| Install starter content | Adds the starter packs and everything in them. |
| Reinstall missing items | Adds only starter items that are missing. Nothing is ever updated or deleted. |
| Status | Installed and available counts for each kind of content, and "Everything is installed" when complete. |
The cast
Who can do what?
| Who | Can |
|---|---|
| Administrator | Install or reinstall starter content from Settings. |
| Coach | Edit starter content and show or hide packs. |
| Trainee | Practice any active scenario. |
Questions
Questions about packs and starter content
What starter content comes with Autessa Roleplay?
Sales demo training, HR situational roleplay and customer support packs, each with scenarios, characters and a rubric you can use as is or edit.
Will reinstalling overwrite my edits?
No. The installer only adds starter items that are missing. Anything that already exists is left exactly as it is.
Can I hide starter content from trainees?
Each pack has a switch in the library that marks it Available to trainees or Hidden from trainees. To take a single scenario out of practice entirely, deactivate it.
100% customizable, code and all
Make Autessa Roleplay fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours