Autessa Customer Support

The complete customer support system.

Autessa turns your knowledge base into a full support operation in three parts. You set it up once, your customers self-serve through a portal, and your agents resolve the rest with everything they need in one view.

See the three partsTrust Center →
SOC 2 Type II Certified ISO 27001 Certified ISO 42001 Certified
The whole system, in three parts

One knowledge base becomes a complete support operation.

Everything below follows this journey, from the moment you set it up to the moment an agent closes a ticket.

Part 1
For you

Set it up

Upload your knowledge base and tickets. Autessa builds one grounded, auto-evaluated chatbot.

Part 2
For your customers

Customers self-serve

They reach the bot by phone, web, app, or email, get a grounded answer, and use a portal to track tickets and search your help center.

Part 3
For your agents

Agents close fast

Tickets are grouped and pre-drafted, so your team approves one answer and closes the whole group.

Part 1For you

Set it up: from your knowledge to a grounded chatbot.

You bring what your team already knows. Autessa turns it into one chatbot that answers with your own words and proves it is working.

01

Upload your knowledge base

You drag in the help center, policies, and product docs your team already keeps, in PDF, Word, Excel, PowerPoint, and Markdown.

02

Import your existing tickets

You bring in the tickets you have already resolved, so the model learns from the answers your team gave in the past.

03

A grounded chatbot is built

Autessa creates one chatbot grounded in everything you uploaded, so every answer traces back to your real sources.

04

It is auto-evaluated

Autessa Prism scores every conversation automatically, so you launch with proof the bot is answering correctly.

One bot, every front door

Available wherever your customers reach you.

The same grounded bot answers over the phone, on your website, inside your web app, and by email.

Phone
Website
Web app
Email
More than answers

The bot does the work, not just the talking.

Every conversation ends in a real outcome, and your agents are supported on all of them.

Closes tickets directly

For clear questions, the bot resolves and closes the ticket on its own, grounded in your sources.

Opens tickets for complex work

When a request needs more than an answer, the bot creates a structured ticket and routes it into the right workflow.

Assists your agents, always

A self-learning agent works alongside your team on every ticket, with your support agent always in the lead.

Part 2For your customers

Customers self-serve: one email in, a portal back.

A customer sends an email and gets a grounded answer and a link to a portal where they can track their ticket, read the answers to common questions, and search your knowledge base.

The customer emails support

They reach out the way they always do, with no new tool to learn.

Autessa replies and shares a link

They get a grounded answer right away and a link to their own portal.

What powers the portal

A real knowledge base your customers can browse.

Behind that portal, Autessa spins up a full help center filled with articles drawn from everything you uploaded. Customers browse by category, search, and open a rich article with steps and screenshots. The same articles are searchable by the chatbot, so answers stay in one place.

See your own knowledge base turned into a working support system.

Upload what you have today, and we will show you the chatbot, the portal, and the agent workspace.

Part 3For your support agents

Agents close fast: everything in one ticket view.

Your agent opens a ticket and sees the full conversation, the customer's past tickets, related knowledge articles, and similar tickets, plus a response Autessa has already drafted. When a ticket needs deeper context, your agent can loop in a subject matter expert by email. Your agent stays in the lead and approves, edits, or writes their own.

Rejected and recurring

When the same issue appears often enough, Autessa drafts a new knowledge article so it is answered next time.

Rejected and personal

When a human touch is needed, Autessa schedules a follow-up call with the customer.

Ask, do not just wait

A copilot your agents can actually ask.

Beyond what Autessa surfaces on its own, your agents can ask the copilot anything about an account, a policy, or a past ticket. It answers from your knowledge base and history, and it cites where every answer came from, so your team can trust it and move fast.

  • Ask a specific question and get a grounded answer in seconds.
  • Every answer cites the article or ticket it came from.
  • Summarize a ticket or draft a reply without leaving the ticket.
Always know how you are doing

Evaluate everything the agent does, automatically.

Every interaction is captured and scored on its own, so you can answer the questions that actually matter, and you can track how the answers change over time.

What did it say to the customer?
Every reply is captured and scored for whether it was grounded in your sources and actually answered the question.
What did it do in support?
Every action the agent took, from closing a ticket to opening one, is logged and checked against what it was asked to do.
Is it working?
Each interaction gets a clear Successful or Unsuccessful verdict, so quality is measured across everything, not spot-checked.
Every answer is version controlled, so when you change a prompt or a policy you can see exactly what improved and what regressed.
Your team, at a glance

And see how your whole team is doing.

The same evaluation that watches the bot also gives you a clear view of every support agent, so you can coach, celebrate, and balance the load.

Close the loop

Every week, your support tells you what to build next.

Autessa turns the week's conversations into a dashboard of what customers are asking for, which issues are rising, and where the product creates friction, so you can prioritize the next part of your roadmap with evidence.

Switching is free

We migrate you from wherever you are today.

You keep your tickets, your articles, and your history. We move it all for you at no cost, whether you are on Zendesk, Pylon, or another system entirely.

Zendesk

We bring over your tickets, macros, and help center so nothing is left behind.

Free migration

Pylon

We import your conversations and knowledge so your team keeps its history.

Free migration

Your current system

Whatever support tool you run today, we handle the migration for you at no cost.

Free migration
SOC 2 Type II Certified ISO 27001 Certified ISO 42001 Certified
New

Check out Autessa Autodocs

Write and teach the way you already do. Record your steps once in your browser, and Autodocs turns them into a screenshot-rich knowledge article and an AI Agent that can re-run the same steps.

Explore Autessa Autodocs

Questions

What support teams ask before they switch.

Is it really free?+

Yes. All marketplace apps are free with an Autessa license.

How long does it take to get started?+

Most teams are live in days, not months. You upload your knowledge base, import your existing tickets, and Autessa builds a grounded chatbot you can review before it goes live.

What does free migration actually include?+

We move your tickets, help center articles, and history from Zendesk, Pylon, or whatever system you run today, and we do it for you at no cost as part of onboarding.

How do I know the chatbot is answering correctly?+

Every conversation is logged in Autessa and scored automatically by Autessa Prism on Groundedness, Task Completeness, Argument Faithfulness, and Efficiency, so you measure quality across every conversation rather than spot-checking a few by hand.

What does the customer see when they reach out?+

The customer gets a grounded answer right away and a link to a portal where they can track their ticket and its full history, read frequently asked questions, and search your knowledge base at any time.

How does the support agent workflow save time?+

Similar tickets are grouped together, and the Autobot pre-drafts a solution from similar past tickets and knowledge articles, so your agent can approve one answer and close the whole group at once.

What happens when an agent rejects the suggested answer?+

If the agent rejects the draft, Autessa routes it forward. When the same issue appears often enough, it drafts a new knowledge article, and when a human touch is needed, it schedules a follow-up call with the customer.

Is my data secure?+

Autessa is SOC 2 Type II, ISO 27001, and ISO 42001 certified, with GDPR and HIPAA alignment. ISO 42001 is the international standard for responsible AI management, so your governance team gets assurance built specifically for AI systems. Your IT team can review everything at our Trust Center. Visit the Trust Center →

Turn your support into a system that closes itself.

Upload your knowledge, import your tickets, and go live with a chatbot, a portal, and an agent workspace.