An IT helpdesk that resolves the routine tickets, with approval where it counts.
Autessa builds an IT support agent that handles common requests like password resets and account unlocks, and asks an admin to approve sensitive actions in Slack before it runs them.
Resolve · approve · logFrom your files to a published agent.
Watch the whole setup, from uploading what you know to publishing across every channel.
Upload what your team already knows
You drag in the files your company keeps, including PDFs, PowerPoints, Excel sheets, Markdown, and Word documents, and you point the bot at your docs URL.
Describe the tone you want
You write a few plain-language instructions, and the agent takes on the voice and behavior you describe.
Watch it answer, grounded in your sources
The agent replies using your material, and it cites the documents it drew from so every answer is traceable.
Publish to every channel at once
You press publish, and the same agent goes live on your website, over the phone, by text message, and inside Slack.
Your IT agent clears the routine queue and keeps a human in the loop for anything sensitive.
It resolves common requests on its own.
The agent handles the high-volume tickets like password resets, account unlocks, and access questions, so your team is not buried in the basics.
It asks for approval before sensitive actions.
For anything that touches security, the agent requests sign-off from an IT admin in Slack and only proceeds once it is approved.
It logs every action and approval.
Each ticket, who approved it, and what the agent did is recorded in Autessa, so you have a clean audit trail.
Take the routine tickets off your IT team.
Put this agent on every channel you use.
You build the agent once, and your customers reach it on your website, over the phone, by text message, or inside Slack.
Every conversation is logged and scored by Autessa Prism.
Each chat is recorded directly in Autessa, and Autessa Prism evaluates every conversation automatically, returning a clear Successful or Unsuccessful verdict across Groundedness, Task Completeness, Argument Faithfulness, and Efficiency, so you always know how the agent is performing.
The response is grounded in the actual billing records. The duplicate charge, amount, and card details match the account data, with no fabricated information.
The user asked for a billing check and a refund. The agent identified the duplicate charge and initiated the refund, so both requests were fully addressed.
The agent looked up billing history before stating the charge, and invoked the refund capability before confirming it. Its actions match its stated reasoning.
Two tool calls were used, billing lookup and refund initiation, and both were necessary to fulfill the request. No redundant operations were made.
Questions
Questions teams ask before they launch.
Can the IT agent reset a password by itself?+
Only when you allow it. For sensitive actions like a password reset, the agent requests approval from an IT admin in Slack and runs the action only after it is approved.
How does the approval work?+
The agent posts an approval request to the channel or person you choose in Slack, with the context of the request. When an admin approves, the agent completes the action and logs who approved it.
What does it do for harder tickets?+
When a ticket is outside what it can safely resolve, the agent hands it to your IT team with the full transcript and any steps it already took.
How do chatbots usually go wrong in the real world?+
Most production bots fail in three ways. They hallucinate confident but wrong answers because nothing grounds them in your real data, they take silent actions no one can review or audit, and they quietly drift as your content and policies change. Autessa is built against exactly these failures: every answer is grounded in your sources, sensitive actions can require human approval, and Autessa Prism scores every conversation so you catch drift before your users feel it.
How is this different from the AI that comes with my system?+
Bundled AI is usually a generic assistant that only knows the system it ships inside, with no grounding in your own documents, no human-in-the-loop controls, and no way to evaluate whether its answers were actually correct. Autessa builds an agent on your knowledge, works across every channel and system you use rather than one, and continuously scores its own conversations so you can prove it is working instead of hoping it is.
Can this integrate with my existing system?+
Yes. Autessa already integrates with a wide range of systems, and if you need one we do not support yet, we typically build the integration within 24 hours.
Can Autessa handle images, files, and audio?+
Yes. Autessa is multimodal. The agent learns from the files you upload, including PDFs, PowerPoints, Excel sheets, Markdown, and Word documents, and conversations can include images such as a job-site photo and audio such as a phone call, not just text.
Do I have to use a third-party LLM?+
No. You are not locked into any one model. Autessa can run on the model you prefer, and for sensitive or regulated data it can fine-tune and deploy a private model fully within your own environment, so no data has to leave your infrastructure.
Is my data secure?+
Autessa is SOC 2 Type II, ISO 27001, and ISO 42001 certified, with GDPR and HIPAA alignment. ISO 42001 is the international standard for responsible AI management, so your governance team gets assurance built specifically for AI systems. Your IT team can review everything at our Trust Center. Visit the Trust Center →
Stand up an IT helpdesk that is safe by default.
Connect your runbooks, set the approval rules, and your IT agent can start clearing tickets today.