Integrations
Autessa Support Desk integrations
Autessa Support Desk connects to Gmail, Google Workspace, Microsoft 365 and Outlook.com for email-to-ticket and threaded replies, and works alongside your CRM, receptionist and other Autessa apps, with AI agents and quality checks built in.
What it connects to
Which integrations does Autessa Support Desk use?
Gmail and Google Workspace
Connect a support inbox; new emails become tickets and replies go out in the same thread.
EmailMicrosoft 365 and Outlook.com
Connect an Outlook mailbox and choose the folder that becomes tickets.
Autessa connections
Mailbox connections are shared across your Autessa account, so one you already connected can be reused.
AI agents
Triage, the reply drafter, the copilot, the article writer and the Help Center assistant run as AI agents in your account, and you can tailor each one.
Autessa Evaluations
Quality checks grade every Help Center assistant conversation.
AutessaAutessa CRM
Sales and support for the same customers, in the same account.
AutessaAutessa Receptionist
An AI that answers your phone line, alongside the help desk.
Build on Autessa
Support Desk is itself an Autessa app, so you can extend it and build your own apps and workflows around the same data.
100% customizable, code and all
Make Autessa Support Desk fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours