AppsAutodocs

How-to guides

Drafts and knowledge base publishing

Autodocs guides stay drafts until you publish; publishing moves them into the knowledge base, where Drive search and chatbots that use it find them.

Company chatbotSAMPLE
How do I refund an order that arrived damaged?
Open the order in the payments portal, click Refund, choose Damaged item as the reason, then Confirm refund. From the knowledge base: Refund a damaged order

THE PROBLEM

A guide nobody can find doesn’t help anyone

Good documentation dies in personal folders. Autodocs gives every guide one place to live and one clear step to make it official.

Every guide starts as a draft. Publish moves it into the Autodocs knowledge base in Drive, where Drive search and your company chatbots can find it.

How it works

How does drafts and knowledge base publishing work in Autodocs?

  1. 1

    Every guide starts as a draft

    In Autodocs › Drafts in Drive, marked Draft in the docs list.

  2. 2

    Press Publish

    The guide moves into Autodocs › Knowledge base in Drive and is marked Published.

  3. 3

    People find it

    Drive search finds it, and so does any chatbot that uses the Autodocs Drive.

  4. 4

    Open in Drive

    Every doc has an Open in Drive link to its folder.

Drive · AutodocsSAMPLE
Autodocs
Draftsnot yet published
Update a customer’s billing email
Knowledge basesearch + chatbots
Refund a damaged order
article.md
step-01.jpg … step-06.jpg
meta.json
Add a teammate to the portal

Options and settings

Every option, in one table

StateWhere it lives
DraftAutodocs › Drafts in the company Autodocs Drive.
PublishedAutodocs › Knowledge base, found by Drive search and chatbots using that Drive.
DeleteMoves the doc to the Drive trash.
FallbackIf the company cannot add a new Drive, docs live in an /Autodocs folder of a Drive you already use.

Who can do what

Permissions

WhoCan
People whose role can use agentsOpen Autodocs, record workflows, write, edit and publish docs.
Anyone with access to the Autodocs DriveReads the docs there through Drive, Drive search and chatbots that use that Drive.

AI assist

Where AI helps

AI is used where it saves you work and is always visible: it writes the guide from your recording, and it finds elements that moved during a replay, marking those steps healed. You stay in charge of what gets published.

Connects to

How it fits with the rest of Autodocs and Autessa

FAQ

Drafts and knowledge base publishing: questions

Where do published guides go?

Into the Knowledge base folder of the company’s Autodocs Drive, where Drive search and any chatbot that uses the Autodocs Drive find them.

Can a chatbot answer questions from my guides?

Yes. A company chatbot that uses the Autodocs Drive can answer from published guides.

Can I unpublish or delete a guide?

Delete moves a guide to the Drive trash. You can also manage the folder directly in Drive.

Try drafts and knowledge base publishing on a task you do every week.

Record it once in Autodocs. You get the guide for your team and the workflow for next time.

No extension to install · nothing is published until you publish it

100% customizable, code and all

Make Autessa Autodocs fully your own.

Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.

Start free and make it yours