Vendors, contracts and access reviews · Autessa IT Desk
User access reviews
Autessa IT Desk runs user access reviews: a campaign for an app lists every active seat, a reviewer decides keep, revoke or change for each person, and sign-off creates the catalog tasks that actually remove or adjust access. Closing a revoke task as complete revokes the seat in IT Desk.
The problem
Access reviews that end in a spreadsheet nobody acts on
Auditors expect periodic user access reviews. Too often they are a CSV export, a round of emails and a filed spreadsheet, and the access marked "remove" is still there months later.
What you get
- Campaigns per app, generated from its active entitlements (re-running skips seats already in the campaign).
- Decisions per person: Keep, Revoke or Change, with a comment.
- Sign-off only when nothing is pending.
- Each revoke or change becomes one catalog task for IT to do the work.
- Closing a revoke task as complete revokes the seat; change tasks adjust it without an automatic revoke.
- Keep decisions stamp the seat's last reviewed date.
- Review periods such as 2027-Q1, and a cadence by vendor tier (every 3 months for tiers 1 and 2, 6 for tier 3).
How it works
How does user access reviews work in Autessa IT Desk?
Start a review
From the vendor page, start an access review and pick the software.
Generate items
IT Desk creates one review item per active seat.
Decide
For each person, choose Keep, Revoke or Change and add a comment. Counts at the top show what is left.
Sign off
When nothing is pending, sign off. Each revoke or change becomes a catalog task for IT Ops.
Close the loop
Closing a revoke task as Closed complete revokes the seat, so the record matches reality.
Every option
Review options
| Option | What it does |
|---|---|
| Decision | Pending, Keep, Revoke, Change. |
| Reviewer and decided at | Stamped per item. |
| Catalog task | The task created for a revoke or change decision. |
| Period | The review period, such as 2027-Q1. |
| Assessment state | Draft, Sent, In progress, Review, Complete, Canceled. |
| Cadence | Access reviews every 3 months (tiers 1 and 2) or 6 months (tier 3), configurable. |
Permissions
Who can do what?
| Role | Can |
|---|---|
| Vendor manager | Start review campaigns, decide items and sign off. |
| IT administrator | Everything a vendor manager can do. |
| IT agent | Work the catalog tasks that sign-off creates. |
AI assist
How the IT Desk Assistant helps
In a review, ask the IT Desk Assistant which seats belong to people who are leaving or have not been reviewed, and it filters the list for you.
The assistant acts as you, with your role. It fills forms but never saves them, and anything risky waits for you to press Confirm.
About the IT Desk Assistant →Connected
How it connects to the rest of IT Desk
IT DESK FEATURE
Entitlements
Reviews read and revoke the seats tracked in software asset management.
IT DESK FEATURE
Catalog tasks
Revoke and change decisions are delivered as catalog tasks.
IT DESK FEATURE
Vendor reviews
Access reviews are an assessment kind on the vendor, next to security and privacy.
AUTESSA PRODUCT
Autessa Homebase
Reviewers see each person from the shared directory, including who is leaving.
FAQ
Questions about user access reviews
Does Autessa IT Desk support user access reviews?
Yes. It runs access review campaigns per app with keep, revoke or change decisions, and sign-off creates the tasks that remove access.
What happens after sign-off?
Sign-off creates a catalog task. The person who removes the account closes the task, and that revokes the seat in IT Desk.
How often should reviews run?
By default every 3 months for tier 1 and tier 2 vendors and every 6 months for tier 3. You can change the cadence in settings.
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