Integrations
Autessa IT Desk integrations
Autessa IT Desk connects to Autessa Homebase for people, Autessa agents for its AI assistant, email for notifications, Autessa automations for SLA clocks and the daily digest, and CSV files for importing assets. Here is exactly what each connection does.
PEOPLE DIRECTORY
Autessa Homebase
Homebase, Autessa’s HR app, owns the one people directory. IT Desk reads it, so the person on a ticket, the manager on an approval and the new hire on an onboarding request are all the same record.
- People who are starting soon show as Incoming, people on their way out as Leaving
- Joiners and leavers flow from Homebase into IT onboarding and offboarding
- Departments and locations come from Homebase
- “Edit in Homebase” links from people pages
AI
Autessa AI agents
The IT Desk Assistant runs on Autessa agents: one for IT staff in the Agent Workspace and one for employees in the Service Portal, each acting with the person’s own permissions.
- Sees the page you are on
- Answers from your knowledge base with citations
- Confirm cards for risky actions
NOTIFICATIONS
IT Desk sends email at every step, from “we got your request” to SLA warnings and approval reminders, with links back into the app.
- Per-person opt-outs
- Approval reminders after two business days
- Weekday IT digest of renewals, reviews, warranties and overdue tasks
TRIGGERS AND SCHEDULES
Autessa automations
Setup creates the automations IT Desk relies on: a trigger that finishes the work for tickets created anywhere, an SLA update every 15 minutes, and the weekday digest.
- Tickets from the portal or imports get priority, assignment and SLAs
- SLA warnings and breaches are sent once
- The digest runs Monday to Friday
DATA
AutessaDB
Every IT Desk record lives in tables in your Autessa workspace, which is what reports, dashboards and global search read.
- Reports on any record type
- Personal and shared dashboards
- Your data stays in your workspace
ASSETS
CSV import
Bring hardware from a spreadsheet or another tool. Columns are matched by name, every row is checked, and a dry run shows what will be created and updated.
- Comma, semicolon or tab separated
- US, ISO and European date formats
- Assigned-to by email
INSTALL
Setup in Autessa
IT Desk installs into a workspace with its tables, tools and agents, and the first-run setup connects everything and adds starter content.
- Guided setup that resumes where it stopped
- Starter and demo content you can remove
Docs
Building on top of IT Desk
IT Desk works out of the box, and because it is built on Autessa, your team can tailor its fields, rules, workflows and agents, or extend it with scripts that connect to any system.
FAQ
Integration questions
What does Autessa IT Desk integrate with?
IT Desk works with Autessa Homebase for the people directory, Autessa agents for the IT Desk Assistant, email for notifications, Autessa automations for SLA updates and the daily digest, and CSV files for asset import. It runs on AutessaDB tables in your workspace.
How does IT Desk track device compliance?
Device compliance (encryption, MDM enrollment, screen lock, OS version) is recorded on each asset by your team or imported from CSV, and IT Desk flags checks older than the stale window.
Can I bring assets from another system?
Yes. Export them to CSV and use the asset import, which maps columns, validates rows and shows a dry run before writing.
100% customizable, code and all
Make Autessa IT Desk fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours