Workspace, AI and reporting · Autessa IT Desk
Reports and dashboards
Autessa IT Desk includes ITSM reporting: build a report on any list with a filter, a grouping and a chart type, then arrange reports into dashboards. Starter dashboards cover IT overview, SLA performance, asset health and vendor risk, and each role's dashboard opens on the workspace home.
The problem
"How are we doing?" should not need an export
IT leaders need to see backlog, SLA performance and trends without exporting to a spreadsheet each week, and asset and vendor managers need their own view. Reports should be built from the same filters agents already use.
What you get
- Reports on incidents, tasks, SLAs, assets, vendors, contracts, vendor issues and every other list you can read.
- Chart types: Bar, Line, Pie, Donut, Single score and List.
- Group by any field, by month over the last 12 months, or several date fields at once, such as created vs resolved.
- Count, sum or average of a number field.
- Click any bar or slice to open the records behind it.
- Every chart also shows as a table, for accessibility.
- Dashboards with a 3-column grid of widgets (span 1 to 3) and a built-in My work widget, editable in place.
- Personal reports and dashboards, or shared ones that IT administrators manage.
How it works
How does reports and dashboards work in Autessa IT Desk?
Pick a list
Open Reports, New report, and choose what to report on, such as incidents.
Filter and group
Use the condition builder for the filter, then group by a field, a month trend, or created vs resolved.
Choose a chart
Pick bar, line, pie, donut, single score or list and see a live preview.
Add it to a dashboard
Save it, then add it to a dashboard and size its widget.
Every option
Starter reports and dashboards
| Option | What it does |
|---|---|
| IT overview | Unassigned incidents, SLAs at risk, breached SLAs still open, open incidents by priority and by group, incidents created vs resolved. |
| SLA performance | Breached and at-risk SLAs, SLAs by stage, breaches per month, resolved incidents that made their SLA. |
| Asset health | Devices failing compliance, devices by compliance state, assets by state, warranties ending in 90 days. |
| Vendor risk | Open vendor issues, vendors by tier and by risk rating, issues by severity, contracts renewing in 90 days. |
| Pie and donut | Show the four largest groups and fold the rest into Other; bars show up to 15. |
| Visibility | Personal or Shared. |
| Landing dashboard | Agents land on IT overview; asset managers on Asset health; vendor managers on Vendor risk. Switchable. |
Permissions
Who can do what?
| Role | Can |
|---|---|
| IT agent | Build personal reports and dashboards and read shared ones. |
| Asset manager | Build personal reports and use the Asset health dashboard. |
| Vendor manager | Build personal reports and use the Vendor risk dashboard. |
| IT administrator | Create and edit shared reports and dashboards. |
AI assist
How the IT Desk Assistant helps
Ask the IT Desk Assistant "show my open P1 incidents" or "how many incidents breached SLA last month?" and it filters the list for you, ready to save as a report.
The assistant acts as you, with your role. It fills forms but never saves them, and anything risky waits for you to press Confirm.
About the IT Desk Assistant →Connected
How it connects to the rest of IT Desk
IT DESK FEATURE
SLAs
SLA reports read the live task SLA clocks.
IT DESK FEATURE
Condition builder
Report filters use the same condition builder as lists.
IT DESK FEATURE
Assets
Asset health reports read lifecycle and compliance.
AUTESSA PRODUCT
AutessaDB
Every IT Desk record lives in AutessaDB tables in your workspace, so reports read the same data your team works in.
FAQ
Questions about reports and dashboards
Does Autessa IT Desk have ITSM reporting?
Yes. Build reports on any list with filters, grouping, month trends and bar, line, pie and score charts, and arrange them into dashboards.
Can I see created vs resolved incidents?
Yes. It is a starter report on the IT overview dashboard: incidents opened and resolved each month for the last 12 months.
Do dashboards show money?
No. Headline tiles are counts of work, not dollar amounts.
100% customizable, code and all
Make Autessa IT Desk fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours