Workspace, AI and reporting

The Autessa IT Desk Agent Workspace: fast lists and search, an AI assistant that works on the page you are on, reports and dashboards, roles, audit and setup.

How the desk feels to work in matters as much as what it tracks. IT Desk gives staff one workspace with fast lists, search and a full history on every record, an AI assistant that works on the page you are on, reporting, and roles that are enforced on every save.

Who works here

IT staff use the Agent Workspace every day; IT administrators manage roles, settings and setup; everyone can ask the IT Desk Assistant.

In one sentence each

• Agent Workspace · IT staff work in the Agent Workspace: an application navigator by role, My work, lists with a condition builder, global search with number jump, and a full activity stream per record.
• IT Desk Assistant (AI) · The IT Desk Assistant is an AI assistant for agents and employees that sees the current page, fills forms, applies filters and cites knowledge, and acts only with your role and your confirmation.
• Reports and dashboards · Autessa IT Desk includes ITSM reporting: reports on any record type with grouping, created-vs-resolved trends and a full set of chart types, and role dashboards that open on the workspace home.
• Roles, permissions and audit · Autessa IT Desk has clear roles from administrator to employee, checks every write against role rules, lets assignment-group members outside IT work their own tasks, and keeps a field-level audit history.
• Setup and configuration · Autessa IT Desk sets itself up with a first-run wizard and installs starter content (groups, SLAs, priority matrix, catalog, templates, knowledge, reports) that you can keep, edit or remove.