Autessa IT Desk

Employee self-service

Every employee gets a Help Center to report an issue, order from the catalog, follow their requests, approve what waits on them and see their own devices and apps.

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Help CenterService PortalSAMPLE

Hi Sam, how can we help?

Search for help or something to request

Report an issue

Something broken or not working

Request something

Devices, software, access, onboarding

My requests

1 request and 1 issue open

Approvals

2 waiting for you

Popular

New laptopPassword / MFA resetSoftware / app access

INC0001042 resolved · How did we do? ★★★★★

Why it matters

What does employee self-service cover?

The Autessa IT Desk Service Portal lets every employee report issues, request things, track progress, approve requests and see their devices, with email updates.

Employees should not need to know ITIL to get help. The Service Portal is a friendly Help Center where they report issues, order things, follow progress and approve requests, and IT Desk emails them at each step that matters.

Who works here

Every employee uses the Service Portal. IT staff choose which notifications the workspace sends, and each person can turn off the ones they do not want.

In one sentence each

Service Portal (Help Center) · The Autessa IT Desk Service Portal is an employee self-service portal: search help, report an issue, request something, track requests, approve, see your devices and rate resolutions.
Email notifications and digests · Autessa IT Desk emails people when their request is received, picked up, decided or resolved, alerts agents to new work and SLA risk, and sends a weekday digest to IT staff.

Subtopics

Everything in employee self-service

Service Portal (Help Center)

The Autessa IT Desk Service Portal is an employee self-service portal: search help, report an issue, request something, track requests, approve, see your devices and rate resolutions.

Email notifications and digests

Autessa IT Desk emails people when their request is received, picked up, decided or resolved, alerts agents to new work and SLA risk, and sends a weekday digest to IT staff.

On screen

What it looks like

Email notifications and digests

Settings · My notificationsEmailSAMPLE

Confirmation when I report an issue or place a request

Someone starts working on my request or issue

My request or issue changes status (in progress, on hold, canceled, closed)

An approval on my request is decided

My request or issue is resolved or fulfilled

Someone comments on my request or my task

New work arrives for me or my group

A task is assigned to me or my group

A task of mine or my group is reopened

My approval is requested

Reminder when approvals have waited on me for over 2 business days

An SLA on my task is at risk or breached

Daily IT digest (IT staff)

FAQ

Questions about employee self-service

Does Autessa IT Desk have a self-service portal?

Yes. The Service Portal, called the Help Center, lets every employee report issues, request things, track and comment on requests, approve, see their devices and apps, and search knowledge.

Can employees turn off IT Desk emails?

Yes. Each person can switch every event on or off in their notification preferences.

Other areas of IT Desk

IT DeskIncidents, problems and changes →Autessa IT Desk runs the ITIL service management core: incidents, major incidents, problems and known errors, changes with CAB approval, SLAs, and the priority and routing rules behind them.IT DeskService catalog and requests →Autessa IT Desk includes a service catalog with dynamic order forms, approvals, and request fulfillment through requests, requested items and catalog tasks, with onboarding and offboarding built in.IT DeskKnowledge management →Autessa IT Desk includes knowledge management: an IT knowledge base for runbooks and known errors, an Employee knowledge base for the Help Center, and search that understands the question.IT DeskIT asset management →Autessa IT Desk includes IT asset management (ITAM): hardware assets through their whole lifecycle, device compliance, a CMDB of the systems you run, and software asset management for licenses and seats.IT DeskVendors, contracts and access reviews →Autessa IT Desk manages the vendors behind your tools: weighted security questionnaires, findings with remediation dates, contract renewals with notice deadlines, and user access reviews.IT DeskWorkspace, AI and reporting →IT staff work in one Agent Workspace with lists, search and an activity stream on every record, an AI assistant that acts only with your permissions, reports and dashboards, and clear roles.

Employee self-service, ready on day one.

The setup wizard installs starter groups, SLAs, a catalog, knowledge categories and dashboards, so your team works in a real desk from the first hour.

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Setup wizard · starter catalog, SLAs and dashboards included · remove sample data any time

100% customizable, code and all

Make Autessa IT Desk fully your own.

Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.

Start free and make it yours