Autessa IT Desk

Vendors, contracts and access reviews

Autessa IT Desk manages the vendors behind your tools: weighted security questionnaires, findings with remediation dates, contract renewals with notice deadlines, and user access reviews.

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Assessment · ASMT0001006Security questionnaire v2SAMPLE

Northwind MailTier 1Review

Question	Answer	Weight
Is customer data encrypted at rest?	Yes	3
Do you have a current SOC 2 report?	No	3
Breach notice time (hours)	96	2
Upload your pen test summary	pentest-2026.pdf	2

High risk

2 findings become vendor issues on sign-off. Next review in 12 months.

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Why it matters

What does vendors, contracts and access reviews cover?

Track vendors with tiers and risk scores, run security questionnaires, never miss a contract notice deadline, and run user access reviews that revoke seats.

Every app and device comes from a vendor with a contract, a renewal date and a security posture. IT Desk keeps vendor risk, contracts and access reviews next to the software they cover, so reviews actually lead to action.

Who works here

Vendor managers run assessments, contracts and access reviews; IT administrators can do everything they can; IT agents pick up the revoke tasks access reviews create.

In one sentence each

Vendor risk management · Autessa IT Desk includes vendor risk management: weighted questionnaires score each vendor 0 to 100, sign-off turns findings into vendor issues, and the next review date follows the tier.
Contracts and renewals · Contracts in Autessa IT Desk carry renewal dates and notice days; the renewal timeline shows each notice deadline and flags contracts whose deadline is within 30 days.
User access reviews · Autessa IT Desk runs user access reviews: a campaign lists every active seat in an app, reviewers decide keep, revoke or change, and sign-off creates the catalog tasks that revoke access.

Subtopics

Everything in vendors, contracts and access reviews

Vendor risk management

Autessa IT Desk includes vendor risk management: weighted questionnaires score each vendor 0 to 100, sign-off turns findings into vendor issues, and the next review date follows the tier.

Contracts and renewals

Contracts in Autessa IT Desk carry renewal dates and notice days; the renewal timeline shows each notice deadline and flags contracts whose deadline is within 30 days.

User access reviews

Autessa IT Desk runs user access reviews: a campaign lists every active seat in an app, reviewers decide keep, revoke or change, and sign-off creates the catalog tasks that revoke access.

On screen

What it looks like

Contracts and renewals

Vendors · RenewalsNext 12 monthsSAMPLE

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Contract	Vendor	Renews	Notice by	Status
CNTR0001004	Northwind Mail	Dec 15	Nov 15	In notice
CNTR0001009	Contoso Chat	Feb 1	Jan 2	Upcoming
CNTR0001011	Fabrikam Backup	May 30	Mar 31	Upcoming

User access reviews

Access review · Design suite · 2026-Q427 seatsSAMPLE

Keep 21Revoke 3Change 1Pending 2

Person	Role	Last used	Decision
Priya Shah	Editor	Today	Keep
Ravi Patel	Editor	94 days	Revoke
Alex Kim	Admin	3 days	Change → Editor
Dana Ortiz	Viewer	12 days	KeepRevoke

Sign off when nothing is pending. Each revoke becomes a catalog task for IT Ops, and closing it removes the seat.

FAQ

Questions about vendors, contracts and access reviews

Does Autessa IT Desk do vendor risk management?

Yes. It scores vendors with weighted security and privacy questionnaires, turns findings into issues with remediation dates, and schedules the next review by tier.

Can Autessa IT Desk track contract renewals?

Yes. Contracts carry renewal dates and notice days, and the renewal timeline shows each notice deadline and flags those within 30 days.

Does Autessa IT Desk support user access reviews?

Yes. It runs access review campaigns per app with keep, revoke or change decisions, and sign-off creates the tasks that remove access.

Other areas of IT Desk

IT DeskIncidents, problems and changes →Autessa IT Desk runs the ITIL service management core: incidents, major incidents, problems and known errors, changes with CAB approval, SLAs, and the priority and routing rules behind them.IT DeskService catalog and requests →Autessa IT Desk includes a service catalog with dynamic order forms, approvals, and request fulfillment through requests, requested items and catalog tasks, with onboarding and offboarding built in.IT DeskEmployee self-service →Every employee gets a Help Center to report an issue, order from the catalog, follow their requests, approve what waits on them and see their own devices and apps.IT DeskKnowledge management →Autessa IT Desk includes knowledge management: an IT knowledge base for runbooks and known errors, an Employee knowledge base for the Help Center, and search that understands the question.IT DeskIT asset management →Autessa IT Desk includes IT asset management (ITAM): hardware assets through their whole lifecycle, device compliance, a CMDB of the systems you run, and software asset management for licenses and seats.IT DeskWorkspace, AI and reporting →IT staff work in one Agent Workspace with lists, search and an activity stream on every record, an AI assistant that acts only with your permissions, reports and dashboards, and clear roles.

Vendors, contracts and access reviews, ready on day one.

The setup wizard installs starter groups, SLAs, a catalog, knowledge categories and dashboards, so your team works in a real desk from the first hour.

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Setup wizard · starter catalog, SLAs and dashboards included · remove sample data any time

100% customizable, code and all

Make Autessa IT Desk fully your own.

Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.

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