IT asset management

Autessa IT Desk includes IT asset management: hardware lifecycle, device compliance, CSV import, a CMDB with a relationship map, and software license seats.

IT asset management (ITAM) answers “who has what, is it safe, and what are we paying for?”. IT Desk tracks hardware through its lifecycle, records device compliance, maps the systems you run in a CMDB, and counts software seats against what you bought.

Who works here

Asset managers own hardware, software and imports; IT agents assign and read assets while they work tickets; employees see their own devices and app seats in the portal.

In one sentence each

• Hardware asset management · Autessa IT Desk includes hardware asset management: assets move through on order, in stock, in use, in repair, missing and retired, and every move writes asset history.
• Device compliance · Device compliance marks each computer and phone compliant only when it is encrypted, MDM-enrolled, screen-locked and on the minimum OS, and flags checks older than 30 days. Your team records checks by hand or imports them from CSV.
• Asset import from CSV · Asset import reads a CSV (comma, semicolon or tab), maps columns automatically, validates every row, previews creates and updates in a dry run, and writes audited asset history.
• CMDB and relationship map · Autessa IT Desk includes a CMDB: configuration items in CI classes with owners, support groups and criticality, typed relationships, and an upstream and downstream relationship map.
• Software asset management · Autessa IT Desk includes software asset management (SAM): software records with licensing, seats and renewals, entitlements per person, and warnings when seats are over-allocated.