IT asset management · Autessa IT Desk
CMDB and relationship map
Autessa IT Desk includes a CMDB (configuration management database) of the systems you run: computers, servers, applications, SaaS services, business services and network gear. Configuration items carry an owner, a support group, an environment and a criticality, connect through typed relationships, and show an upstream and downstream relationship map on every record.
The problem
When something breaks, you need to know what else depends on it
An incident on the identity provider is really an incident on every app that uses it. Without a map of what runs on what, agents guess at impact, changes collide, and nobody knows who owns the system that is down.
What you get
- Eight configuration item classes: Computer, Mobile device, Peripheral, Server, Application, SaaS service, Business service and Network gear.
- Operational status: Operational, Non-operational, Repair in progress, Retired.
- Environment (production, staging, development, test) and criticality (critical, high, medium, low) on every CI.
- Relationship types with readable inverses: Depends on / Used by, Runs on / Runs, Hosted by / Hosts, Used by / Uses, Connected to, Contains / Contained by.
- A relationship map two levels deep, upstream on the left and downstream on the right, that becomes an indented tree on narrow screens.
- Related lists on each CI: incidents, problems, changes, assets and software that point at it.
- A runbook link from each CI to its knowledge article.
How it works
How does cmdb and relationship map work in Autessa IT Desk?
Add configuration items
Create CIs for the services and systems you support. Computers imported or assigned as assets get theirs automatically.
Relate them
On a CI, press Add relationship and choose a type, such as an app that runs on a server or a business service that depends on a SaaS app.
Read the map
The relationship map shows what this CI depends on and what depends on it, two levels in each direction.
Use it in the work
Incidents, problems and changes point at a CI. Changes also list affected CIs, which the change calendar uses to find conflicts.
Every option
CI fields and options
| Option | What it does |
|---|---|
| Class | Computer, Mobile device, Peripheral, Server, Application, SaaS service, Business service, Network gear. |
| Operational status | Operational, Non-operational, Repair in progress, Retired. |
| Environment | Production, Staging, Development, Test. |
| Criticality | Critical, High, Medium, Low. |
| Ownership | Owner, support group, vendor, location. |
| Details | Serial number, model, manufacturer, OS, OS version, IP address, URL. |
| Runbook | A knowledge article for operating or fixing this CI. |
| Relationship types | Depends on, Runs on, Hosted by, Used by, Connected to, Contains. |
Permissions
Who can do what?
| Role | Can |
|---|---|
| IT agent | Create and edit CIs and relationships and point tickets at them. |
| Asset manager | Create and edit CIs and relationships alongside the hardware they manage. |
| IT administrator | Everything above. |
AI assist
How the IT Desk Assistant helps
Ask the IT Desk Assistant "what depends on this server?" on a CI, or "show open incidents on production SaaS services" from a list, and it reads the relationships or applies the filter.
The assistant acts as you, with your role. It fills forms but never saves them, and anything risky waits for you to press Confirm.
About the IT Desk Assistant →Connected
How it connects to the rest of IT Desk
IT DESK FEATURE
Incidents
Each incident can name its configuration item and business service.
IT DESK FEATURE
Change conflicts
Changes on the same CI or affected CI in overlapping windows are flagged.
IT DESK FEATURE
Hardware assets
Computer assets link to their CIs.
IT DESK FEATURE
Software
A software record links to the SaaS service or application CI behind it.
IT DESK FEATURE
Vendors
A vendor page lists the configuration items it provides.
FAQ
Questions about cmdb and relationship map
Does Autessa IT Desk include a CMDB?
Yes. It includes a configuration management database with CI classes, typed relationships, a relationship map, and related incidents, problems, changes, assets and software on every CI.
How are CIs created in the CMDB?
By your team, by asset import (a CI per computer) and automatically when computer assets need one.
Can I see the impact of an outage?
Yes. The relationship map on a CI shows what depends on it two levels deep, and its related lists show open incidents and changes.
100% customizable, code and all
Make Autessa IT Desk fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
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