Service catalog and requests

Build a service catalog with order forms, route approvals, and deliver requests through task templates, including employee onboarding and offboarding.

Most IT work is not broken things, it is requests: a laptop, an app, access, a new starter. The service catalog turns each of those into a form, an approval and a set of tasks with owners and due dates, so nothing depends on someone remembering.

Who works here

IT administrators build the catalog; employees order from it; approvers decide; IT agents and assignment-group members, like HR, work the catalog tasks.

In one sentence each

• Service catalog · Autessa IT Desk includes a service catalog: each catalog item has a category, an order form, an approval rule, a delivery time and a fulfillment template that creates the work.
• Catalog order forms · Catalog order forms are built from single-line and multi-line text, select, multiple choice, yes/no, date, reference and attachment fields, with conditional visibility and a live preview of the portal form.
• Approvals · Approvals in Autessa IT Desk follow the catalog item’s rule: manager, group, named people, or manager then group, decided by any one approver or by everyone.
• Request fulfillment · Autessa IT Desk includes request fulfillment: each order becomes a request (REQ) with requested items (RITM) delivered by catalog tasks (SCTASK) that roll up when they close.
• Employee onboarding and offboarding · Autessa IT Desk automates IT onboarding and offboarding: new-hire requests create timed setup tasks and hand over the best available laptop; offboarding creates a task per device and app seat.