Customer portal and self-service · Autessa Support Desk
Help Center
Autessa Support Desk includes a branded Help Center, the customer portal where your customers search articles and guides, browse topics, read popular and recently updated articles, ask the AI assistant and open requests. It uses your name, logo and color throughout.
The problem it solves
Customers want to help themselves
Many customers would rather find the answer at 11pm than wait for a reply in the morning. A good help center makes the answer easy to find and, when it is not there, makes asking for help one click away.
What you get
- Home page with search, popular searches, browse by topic, popular articles, recently updated articles and guides and resources.
- Articles show a table of contents (“In this article”), related articles, what to read next, “Was this article helpful?” and a still-need-help prompt.
- Topic (collection) pages list everything filed in them, including nested topics.
- Guides and documents preview in the browser (PDF and Word), show an overview of what is inside and can be downloaded.
- Light and dark themes for your customers.
- Your company name, logo, brand color and footer links (including a documentation link featured on the home page and your privacy policy).
- Share your Help Center link on your website, in your email signature and in your product.
How it works
How does Help Center work in Autessa Support Desk?
Brand it
Settings, Brand: company name, logo (also the browser tab icon), brand color, Help Center address and footer links.
Publish knowledge
Publish articles to the Help Center and mark documents as public.
Share the link
Copy the Help Center link from Help Center settings and put it everywhere customers look.
Every option
Help Center settings
| Option | What it does |
|---|---|
| Company name and logo | Shown on the Help Center, console, assistant and emails. PNG, JPG, SVG or WebP. |
| Brand color | Buttons, links and highlights; text on it switches between dark and light to stay readable. |
| Help Center address | Used for links in emails and in the assistant’s answers. |
| Footer links | Documentation (featured on the home page), privacy policy and more; must start with https://. |
| Live preview | See the Help Center look while you edit the brand. |
| Community | Turn the customer community on or off. |
Permissions
Who can do what?
| Who | Can |
|---|---|
| Support team (Agent, Senior agent, Team lead, Admin) | Brand the Help Center, publish articles and documents to it and share its link. |
| Customer (signed in to your Help Center) | Search and read articles and guides, rate articles, ask the assistant, submit and follow requests, and use the community. |
Connected
How it connects to the rest of Support Desk
FAQ
Questions about Help Center
Straight answers. If something is not covered here, book a demo and ask us directly.
Does Autessa Support Desk include a help center?
Yes. A branded Help Center with search, topics, articles, downloadable guides, an AI assistant, requests and an optional community comes with Support Desk.
Can I use my own branding?
Yes. Your company name, logo, brand color and footer links appear across the Help Center, the assistant and every email.
Can customers download PDFs and guides?
Yes. Documents you make public can be previewed and downloaded from the Help Center.
Can customers rate articles?
Yes. “Was this article helpful?” collects yes or no, and your team sees the feedback on the article.
100% customizable, code and all
Make Autessa Support Desk fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours