Autessa Support Desk
Customer portal and self-service
Autessa Support Desk includes a branded customer portal where customers find answers, ask an AI assistant, submit and follow requests and help each other.
The area
What is customer portal and self-service in Autessa Support Desk?
The customer portal is the half of Autessa Support Desk your customers see: a branded Help Center where they search articles and guides, ask an AI help assistant, submit requests and follow every reply, share requests with colleagues and ask each other in a community forum. It is a customer self-service portal and a ticket portal in one.
Why teams choose it
- Branded with your name, logo and color.
- An AI assistant that answers from your knowledge and hands off with the chat attached.
- Requests customers can follow, close, reopen and share.
- A community where solved questions become searchable answers.
Features
Everything in customer portal and self-service
Help Center
Autessa Support Desk includes a branded Help Center where customers search articles and guides, browse topics and find the right answer themselves.
Read more →Customer requests
In the Autessa Support Desk customer portal, customers submit requests, follow replies, close or reopen them and share them with colleagues.
Read more →AI help assistant
Autessa Support Desk puts an AI help assistant in your Help Center that answers from your knowledge and hands the conversation to your team as a request.
Read more →Customer community forum
Autessa Support Desk includes a customer community forum in the Help Center, with topics, accepted answers, staff replies and moderation.
Read more →FAQ
Questions about customer portal and self-service
Straight answers. If something is not covered here, book a demo and ask us directly.
Does Autessa Support Desk include a customer portal?
Yes. Customers sign in to your branded Help Center with their email to search knowledge, chat with the AI assistant, submit and track requests and use the community.
Is the customer portal a separate product?
No. The Help Center comes with Support Desk and shares its tickets, knowledge base and branding.
Can customers see each other’s requests?
No. Customers see only their own requests and ones a colleague explicitly shared with them.
100% customizable, code and all
Make Autessa Support Desk fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours