Autessa Support Desk
Knowledge base
Autessa Support Desk includes a knowledge base with public, internal and private articles plus a document library, searched by meaning by your team, your customers and the AI.
The area
What is knowledge base in Autessa Support Desk?
The knowledge base in Autessa Support Desk is written once and used everywhere. Public articles publish to your Help Center and power the AI assistant, internal articles guide your team and its AI tools, private drafts stay yours, and a document library makes your existing PDFs and guides searchable and answerable. Search works by keyword and by meaning.
Why teams choose it
- Three audiences in one knowledge base: public, internal, private.
- Upload PDFs and Word files and the AI can answer from them the same day.
- Semantic search that finds “charged twice” in an article called “Duplicate payments”.
- Templates and AI drafting so articles actually get written.
Features
Everything in knowledge base
Knowledge base articles
The Autessa Support Desk knowledge base holds public, internal and private articles, nested into collections, that your team, your Help Center and the AI all use.
Read more →Document library
Autessa Support Desk keeps a document library of manuals, policies and guides that the AI reads and answers from, internal or published to the Help Center.
Read more →Knowledge search
Autessa Support Desk searches articles, documents and solved community questions by keyword and by meaning, everywhere your team and customers look.
Read more →FAQ
Questions about knowledge base
Straight answers. If something is not covered here, book a demo and ask us directly.
Does Autessa Support Desk include knowledge base software?
Yes. Public, internal and private articles, nested pages and collections, templates, a document library and keyword plus semantic search are included.
Can the AI answer from my existing documents?
Yes. Upload PDF, Word, PowerPoint, text or markdown files and the AI reads them.
Can I keep some articles internal?
Yes. Internal articles are for your team and its AI tools and never appear in the Help Center.
100% customizable, code and all
Make Autessa Support Desk fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours