Autessa Support Desk
Customers, reporting and insights
Autessa Support Desk keeps a record of every customer and company and tells you, every week, what support did and what the product should fix next.
The area
What is customers, reporting and insights in Autessa Support Desk?
Customers, reporting and insights close the loop in Autessa Support Desk. Customer and company records are created from the first email and carry plans and history, reports show volume, SLA attainment and CSAT for the desk and each agent, a leaderboard ranks agents and groups, and a Weekly Insights digest explains what support learned and what to build next.
Why teams choose it
- Customer records that build themselves from inbound email.
- Resolution time that only counts open time.
- A weekly digest that turns tickets into product priorities.
- CSAT and a leaderboard that reward service, not just speed.
Features
Everything in customers, reporting and insights
Customers and companies
Autessa Support Desk keeps a record of every customer and company, created automatically from inbound email, with plans, targets and ticket history.
Read more →Dashboard and reports
Autessa Support Desk reports ticket volume, SLA attainment, reply and resolution times and CSAT for the desk and for each agent.
Read more →Weekly Insights
Autessa Support Desk writes a weekly insights digest that turns tickets into rising issues, product friction and what to build next.
Read more →CSAT and leaderboard
Autessa Support Desk collects customer satisfaction (CSAT) ratings and ranks agents and groups by satisfaction and tickets resolved.
Read more →FAQ
Questions about customers, reporting and insights
Straight answers. If something is not covered here, book a demo and ask us directly.
What reporting does Autessa Support Desk include?
A dashboard and reports for volume, first-response SLA met, resolution goal met, reply and resolution time, CSAT and assistant resolution, plus Weekly Insights and a leaderboard.
Does it keep a record of each customer?
Yes. Customers and companies are created automatically and show plan, targets, notes and every ticket.
What is Weekly Insights?
An AI-written weekly digest of support: volume and timing, CSAT, rising issues, product friction and what to build next.
100% customizable, code and all
Make Autessa Support Desk fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours