Incident communication · Autessa Status Page
Smart component restore
When you resolve an incident, Autessa Status Page sets its components back to Operational for you, except any component that another open incident or maintenance window still affects. Those keep their status, and Status Admin tells you how many were kept, so closing one incident never hides another.
- Resolved update postedAffected: API, Notifications. Restore box ticked.
- Other open events checked"Database upgrade" is in progress and affects API.
- Notifications → OperationalNothing else affects it.
- API stays Under maintenanceStill affected by the open maintenance window.
- Confirmation"Update posted. 1 component(s) stay affected by another open event."
The problem it solves
Closing one outage should not erase another
Incidents overlap: the API has a problem while the database is under maintenance, or two unrelated issues hit the same service. A simple "resolve sets everything green" switch would tell customers all is well while something is still broken. Forgetting to reset components is just as bad: a red light that never goes away.
What you get
- A "Set the affected components back to Operational" checkbox appears when you resolve, on by default.
- Before restoring, it checks every other open incident and every maintenance window in progress.
- Components still affected elsewhere keep their current status.
- The confirmation says how many stayed: "1 component(s) stay affected by another open event."
- The same check runs when maintenance is completed or canceled.
- Starting maintenance sets its components to Under maintenance; reopening an incident reapplies its severities.
How it works
How does smart component restore work?
Post the Resolved update
On the incident's page in Status Admin, pick Resolved and write the closing message.
Leave the box ticked
"Set the affected components back to Operational" is on unless you turn it off.
Overlaps are checked
Status Page looks at every other open incident and maintenance in progress and notes which components they still affect.
Only free components go green
Everything else this incident touched goes back to Operational.
You are told what stayed
The confirmation names how many components stay affected by another open event.
Every option
When components change on their own
| Option | What it does |
|---|---|
| Report an incident | Each affected component takes the severity you picked. |
| Resolve an incident | Affected components go back to Operational unless another open event still affects them (optional, on by default). |
| Reopen an incident | Affected components go back to their incident severities. |
| Maintenance starts | Affected components show Under maintenance. |
| Maintenance completes or is canceled | Same restore as resolving, with the same overlap check. |
| Edit details | Changing the affected list does not change current statuses; use the Overview for that. |
Permissions
Who can do what?
| Who | Can |
|---|---|
| Staff in Status Admin | Choose whether to restore components when ending an incident or maintenance. |
| Visitors | See components go back to Operational only when nothing else is still affecting them. |
FAQ
Questions about smart component restore
Do components reset automatically when an incident is resolved?
Yes, if you leave the restore box ticked. Components that another open incident or maintenance still affects keep their status.
What if I want to keep a component red after resolving?
Untick "Set the affected components back to Operational" before posting, or change the component on the Overview afterwards.
Does the same apply to maintenance?
Yes. When maintenance is completed or canceled, its components are restored with the same overlap check.
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