Metrics and evidence · Autessa Ethics Hotline
Hotline metrics
Autessa Ethics Hotline includes hotline metrics: reports received, open now and closed, the median days to triage and to close, and cases by category and by state, for all years or one year, with hotline tests left out unless you include them.
Why it matters
Boards and auditors ask whether the hotline is used and answered
Having a whistleblower channel is not the same as running one well. Committees need to show that reports arrive, that they are looked at quickly and that they are closed. Metrics give those answers on one page, without anyone building a spreadsheet.
What you get
- Five headline numbers: reports received, open now, closed, median time to triage and median time to close.
- Cases by category and by state as simple bars.
- A year filter, from all years down to any single year with cases.
- An “Include hotline tests” toggle, off by default.
- Counts cover only the cases the viewer can see.
- A note that spells out how each time is measured.
How it works
How does hotline metrics work?
Open Metrics
From the workspace’s left rail.
Pick a year
Or keep All years for the life of the hotline.
Read the numbers
Headline numbers on top, category and state bars underneath.
Export or test
Export CSV for audit evidence, or run a hotline test on the same page.
Every option
How each metric is measured
| Option | What it does |
|---|---|
| Reports received | Cases received in the period. |
| Open now | Cases in New, Triage or Investigating. |
| Closed | Cases Closed or Dismissed. |
| Median time to triage | From receipt to the first move out of New. |
| Median time to close | From receipt to Closed or Dismissed. |
| Year and tests | Filter by year; include hotline tests only if you choose. |
Permissions
Who can do what?
The hotline’s access rules are enforced on the server for every request, not just hidden in the interface.
| Who | What they can do |
|---|---|
| Ethics committee member | View metrics for every case they can see. |
| Committee member left out of a report | Cases they are excluded from don’t count in their view. |
Connected
How it connects to the rest of the hotline
FAQ
Questions about hotline metrics
What metrics should an ethics hotline track?
At minimum: how many reports arrive, how many are open, how quickly they are first looked at and how quickly they are closed, and the mix by category. Autessa Ethics Hotline shows all of these, by year.
How is time to triage measured?
From the moment the report was received to the first time the case moved out of New. Time to close runs from receipt to Closed or Dismissed. Both are shown as medians.
Do hotline tests skew the numbers?
No. Tests are left out of metrics and the export unless you switch on “Include hotline tests”.
100% customizable, code and all
Make Autessa Ethics Hotline fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours