Autessa Ethics Hotline
Metrics and evidence
Autessa Ethics Hotline measures how the hotline is used and how fast the committee responds, and proves end to end that reports arrive.
The area
What does metrics and evidence cover?
Hotline metrics, a content-free CSV export and an end-to-end hotline test, so you can show auditors and your board that the speak-up channel works.
Boards, audit committees and auditors want to know that the hotline is used, answered and tested. Ethics Hotline gives them numbers, a content-free export and a one-click end-to-end test, without exposing what anyone reported.
Who works here
Committee members run metrics, exports and tests, and share the results with auditors or the board.
In one sentence each
- Hotline metrics · Hotline metrics show how many reports arrived, how many are open, the median days to triage and to close, and the mix by category and state, for any year.
- Case export for audits · The case export downloads a CSV of every visible case (code, category, state, dates, resolution, days to triage and to close) and never includes what the reporter wrote.
- Hotline test · The hotline test files a marked test report through the same path as a real one, emails the committee a [TEST] notice and hands you a code and passphrase to check and reply as a reporter would.
Subtopics
Everything in metrics and evidence
Hotline metrics
Hotline metrics show how many reports arrived, how many are open, the median days to triage and to close, and the mix by category and state, for any year.
Read more →Case export for audits
The case export downloads a CSV of every visible case (code, category, state, dates, resolution, days to triage and to close) and never includes what the reporter wrote.
Read more →Hotline test
The hotline test files a marked test report through the same path as a real one, emails the committee a [TEST] notice and hands you a code and passphrase to check and reply as a reporter would.
Read more →On screen
What it looks like
Case export for audits
Hotline test
FAQ
Questions about metrics and evidence
What metrics should an ethics hotline track?
At minimum: how many reports arrive, how many are open, how quickly they are first looked at and how quickly they are closed, and the mix by category. Autessa Ethics Hotline shows all of these, by year.
What evidence of a whistleblower channel do SOC 2 auditors ask for?
Typically proof that a channel exists, that reports are received and handled, and that access is controlled. Autessa Ethics Hotline gives you a content-free CSV of cases with dates and outcomes, an append-only access log and a hotline test, which help you meet that requirement.
How do I test our whistleblower hotline?
Open Metrics and choose Run a hotline test. It files a marked test report, emails the committee a [TEST] notice, and gives you a code and passphrase to check the case and reply as a reporter. Then close the test case.
Other areas of Ethics Hotline
100% customizable, code and all
Make Autessa Ethics Hotline fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours