Case management

The ethics committee workspace: a case inbox, a clear state flow from New to Closed, assignment, internal notes and recorded outcomes for every hotline report.

Ethics case management turns each hotline report into a case with an owner, a state, a conversation, internal notes and a recorded outcome, so nothing depends on someone’s inbox and every case can be explained later.

Who works here

Members of the ethics committee, in a private workspace behind Autessa sign-in. Members a report leaves out never see it.

In one sentence each

• Case inbox · The case inbox lists every hotline report a committee member may see, with filters by state, category and age, unread markers and counts of open cases and new messages.
• Case workflow · Every case moves through New, Triage, Investigating, Resolved and Closed (or Dismissed), and each move is confirmed with a note of exactly what the reporter will see.
• Case assignment · Each case can be assigned to one committee member, chosen only from members who are allowed to see it, and the assignee is told about new reporter messages.
• Internal notes · Internal notes keep interview summaries, next steps and decisions on the case, signed and dated, for committee members who can see it and never for the reporter.
• Case outcomes · Every case records an outcome: a resolution, from substantiated to referred elsewhere, plus an internal summary of what was found and done.