Case management · Autessa Ethics Hotline
Case outcomes
Autessa Ethics Hotline records an outcome for every case: one of six resolutions (Substantiated, Partly substantiated, Not substantiated, Not enough information, Not in scope, Referred elsewhere) and an internal summary of what was found and what was done.
Why it matters
You can’t report on outcomes you never recorded
Boards and auditors ask how many reports were substantiated and what was done about them. If outcomes only live in people’s heads or in free-text notes, that question takes days. A resolution code per case makes the answer one export, and the summary keeps the context for anyone who reviews the case later.
What you get
- Six resolution codes, plus Not decided while the case is open.
- An internal outcome summary of up to 10,000 characters.
- The reporter never sees the resolution or summary; they see the reporter-facing status.
- Resolutions are included in the CSV export and kept after the case content is purged.
- Saving the outcome is recorded in the access log (resolution set, outcome edited).
How it works
How does case outcomes work?
Choose a resolution
From the Outcome card on the case page, at any point in the case.
Write the summary
What was found and what was done. Internal; the reporter doesn’t see it.
Save the outcome
The button shows Save outcome when there are changes and Saved when there are none.
Move the case to Resolved or Closed
The resolution stays with the case for reporting.
Every option
Resolution codes
| Option | What it does |
|---|---|
| Substantiated | The concern was confirmed. |
| Partly substantiated | Some of the concern was confirmed. |
| Not substantiated | The concern was not confirmed. |
| Not enough information | The committee could not reach a finding. |
| Not in scope | The report is outside what the hotline covers. |
| Referred elsewhere | Handed to another process, team or authority. |
Permissions
Who can do what?
The hotline’s access rules are enforced on the server for every request, not just hidden in the interface.
| Who | What they can do |
|---|---|
| Ethics committee member | Set the resolution and edit the summary on any case they can see, until it is purged. |
| Reporter (anyone with the hotline link; no account, no sign-in) | See the reporter-facing status only. |
FAQ
Questions about case outcomes
What resolution codes does the hotline use?
Six: Substantiated, Partly substantiated, Not substantiated, Not enough information, Not in scope, and Referred elsewhere.
Does the reporter see the outcome?
No. The resolution and summary are internal. The reporter sees the status, such as Resolved or Closed, and any message the committee chooses to send.
Is the outcome kept after a case is purged?
Yes. Purging removes the report text, reporter details, messages and notes, but the case code, category, dates and outcome stay for your records.
100% customizable, code and all
Make Autessa Ethics Hotline fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
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