AppsPhone & Texting

Autessa Phone & Texting vs Dialpad

Autessa Phone & Texting as a Dialpad alternative

Autessa Phone & Texting is a business phone system for people and AI voice agents, built into the Autessa platform. Dialpad sells separate products for business calling, sales, contact center and agentic AI. Autessa keeps one line: people and AI agents share each number, every call and text is a row in your own tables, and you can keep your own Twilio account or text from a number your carrier still holds.

Side by side

Autessa Phone & Texting vs Dialpad

CapabilityAutessa Phone & TextingDialpad
People and AI agents on the same numbers, one call flowIncludedSeparate Connect and Resolve products
Every call and text as a table you can query and trigger onIncludedAdmin and Reporting APIs on Premium
Keep your own Twilio account and numbersIncludedNot listed
Text from your number while calls stay with your carrierIncludedNot listed
Texting consent registry and hosted opt-in siteIncludedVaries by plan
Card digits on the keypad, out of the AI's hearingIncludedVaries by plan
Call Redaction of card numbers, SSNs and bank detailsIncludedVaries by plan
Unlimited users with no per-seat feesIncludedPer-user pricing
Full headless access (Autessa MCP)✓MCP server in early access
100% customizable, code and all (Autobot)✓APIs, apps and agent workflows
Call transcripts and AI summaries✓✓
Browser calling for your team✓✓
Same platform as your CRM, help desk and HROne platformVia integration

Based on publicly available information as of November 2026. Product names are trademarks of their owners.

Where Autessa wins

Why teams pick Autessa over Dialpad

One line, no product matrix

People and AI agents share each number, and one call flow decides who picks up.

Calls and texts as your data

Every call and text is a row in your own tables, ready for triggers, scripts and reports.

Bring what you already have

Link your own Twilio account, or move only texting to Autessa while calls stay with your carrier.

Build the phone you want

Autobot changes call flows, screens and text rules from a plain-language request, and your developers can edit the code.

MCP that is ready to use

The Autessa MCP is open to your Claude, ChatGPT or own agent today, with numbers, call flows, threads and consent records behind it.

Switching

Move your line to Autessa

  1. STEP 1

    Get or bring a number

    Take a US number, link the numbers in your Twilio account, or move only texting of your existing number with hosted texting.

  2. STEP 2

    Set up who answers

    Build a call flow with hours, menus and ring groups, and put an AI agent on any step. Do the same for texts.

  3. STEP 3

    Register and go live

    Run A2P 10DLC registration in the app, invite your team to the browser phone, and start calling and texting.

Go deeper

Explore the features behind this comparison

For AI agentsAI call answering →Connect an AI voice agent to any number and it answers every call, knows the caller's number, greets them your way, and works inside your call flow next to the people on your team.For peopleBrowser phone →The Autessa browser phone rings in any browser where you have Autessa open, so you can answer the business line, mute, use the keypad and call teammates without a desk phone.People + AICall flow builder →The call flow builder decides what each number does with a call: greet the caller, then send them to an AI agent, ring people, offer a keypad menu, take a voicemail or hang up.For peopleShared text inbox →Every text to every business number lands in one shared inbox, where anyone on your team can reply as the business and see whether a person, an AI agent or an automation sent each message.For peopleA2P 10DLC registration →Autessa walks you through A2P 10DLC carrier registration, checks your answers for common rejection reasons before you submit, and shows the carriers' own feedback if anything needs fixing.For AI agentsLive-call tools and transfers →Voice agents get tools that act on the live call: transfer to a person, take a voicemail, press keys through another company's menu, look up the caller and hang up politely.

FAQ

Questions about Autessa and Dialpad

Is Autessa Phone & Texting an alternative to Dialpad?

Yes. Autessa Phone & Texting covers business numbers, a browser phone, call flows with IVR, shared texting and AI voice agents on the same numbers. It works out of the box, and you tailor call flows, agents, texting rules and automations to how your team works in Autessa.

Can people and AI agents share the same numbers in Autessa?

Yes. Every number works for the browser phone and shared inbox and for AI voice agents, and a call flow decides which handles a call.

Is Autessa Phone & Texting included with Autessa?

Yes. It is included with every Autessa account, for unlimited users, with no per-seat fees. You pay only for AI tasks and the calls and texts you make.

Can I customize my phone system?

Yes. Dialpad offers APIs and apps. With Autobot, you describe the change, such as a new routing rule or inbox view, and it edits the phone app itself, code and all.

Can Claude or another AI agent work with my calls and texts?

Yes. Dialpad’s MCP server is in early access. The Autessa MCP gives Claude, ChatGPT or your own agent your numbers, call flows, calls and texts, under your Autessa permissions.

Can I keep my Twilio account?

Yes. You can link your own Twilio account and use its numbers in Autessa for calls, texts and agents.

See it on your own number.

Start with a business number, or book a demo to compare side by side with your current setup.

Phone & Texting is built into every Autessa account. Call and text as yourself, or let an AI agent take the line.

100% customizable, code and all

Make Autessa Phone & Texting fully your own.

Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.

Start free and make it yours