Every business phone, texting and AI voice agent feature

Get a business phone number

Autessa gives you a free US business phone number in one click, or lets you pick one by area code, and it takes calls the moment it is yours.

Bring your own Twilio account

Link your own Twilio account and use its numbers in Autessa for calls, texts and AI agents, with your credentials encrypted and your settings restored if you unlink.

Overview of calling from the app →

Text from your existing number

Hosted texting moves only the texting of your existing US or Canadian number to Autessa, so customers can text the number they already know while calls stay where they are.

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Calling from the app

Your team calls as themselves from any browser: answer the business line, dial out with the business number, ring a teammate, and find every past call with its recording and transcript.

Browser phone

The Autessa browser phone rings in any browser where you have Autessa open, so you can answer the business line, mute, use the keypad and call teammates without a desk phone.

Keypad and outbound calling

Dial anyone from the Keypad and they see your business number, not your personal cell, and the call lands in your call history with everything else.

Overview of call flows and routing →

Call history and recordings

Every call in and out of your numbers, and every call between teammates, sits in one searchable list with the recording, transcript and voicemail a click away.

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Call flows and routing

Decide exactly what happens when someone calls: a greeting, business hours, a keypad menu, people to ring, an AI agent, voicemail, or a polite hang-up.

Call flow builder

The call flow builder decides what each number does with a call: greet the caller, then send them to an AI agent, ring people, offer a keypad menu, take a voicemail or hang up.

Business hours and holidays

Set weekly hours and named closed dates in your own time zone, and calls outside them go wherever you choose, including straight to an AI agent.

Ring people and ring groups

Ring a group of people at once or in order, on their browser phones or cells, with a whisper about who is calling and press 1 to accept so voicemail never takes the call.

Keypad menus (IVR)

Keypad menus (IVR) let callers press a key to reach sales, support, an AI agent or voicemail, with nested menus, retries and friendly messages when they press the wrong key.

Voicemail and transcription

Voicemail can be any step in a call flow, with your own greeting, automatic transcription and an email to up to five people for every new message.

Overview of ai voice agents →

Blocked callers

Each number keeps its own blocked list, can reject anonymous callers, and plays blocked callers a short message or a busy signal.

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AI voice agents

Put an AI voice agent on any number: it answers calls, places calls, transfers to a person, takes card digits safely on the keypad and talks naturally, in English or Spanish.

AI call answering

Connect an AI voice agent to any number and it answers every call, knows the caller's number, greets them your way, and works inside your call flow next to the people on your team.

Outbound AI calls

Agents, workflows and scripts can place phone calls that hold an AI conversation, play a message and collect a key press, or ring your staff once the person picks up.

Live-call tools and transfers

Voice agents get tools that act on the live call: transfer to a person, take a voicemail, press keys through another company's menu, look up the caller and hang up politely.

Secure keypad capture

Secure keypad capture lets callers type card, bank or Social Security numbers on the keypad while recording and the AI are paused, so the agent only ever sees a masked summary.

Natural turn-taking

Tune how your agent listens and talks: when callers can interrupt, how long it waits before replying, how it handles a noisy room, and what it says while it looks something up.

Overview of business texting →

English and Spanish voice agents

One voice agent can speak English and Spanish, each with its own voice, greeting and phrases, and the call switches the moment the caller starts speaking the other language.

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Business texting

Text from your business numbers yourself in a shared inbox, or let an AI agent reply, with keyword replies and automations like missed-call text back.

Shared text inbox

Every text to every business number lands in one shared inbox, where anyone on your team can reply as the business and see whether a person, an AI agent or an automation sent each message.

AI text replies

An AI agent can answer a number's texts with one ongoing conversation per sender, or texts can wait in the inbox with an auto-reply, with keyword replies and text hours on top.

Overview of compliance, consent and recording →

Missed-call text back and automations

Quick automations text back callers you missed, email new voicemails, and forward texts to phones or email, each one switch per number.

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Compliance, consent and recording

Texting and recording done properly: register with the carriers for A2P 10DLC, keep a record of who agreed to texts, honor every STOP, and record calls only the way you choose.

A2P 10DLC registration

Autessa walks you through A2P 10DLC carrier registration, checks your answers for common rejection reasons before you submit, and shows the carriers' own feedback if anything needs fixing.

Texting consent and opt-outs

Autessa keeps a record of everyone who agreed to texts, with the exact wording and where it came from, and never sends a text to someone who replied STOP.

Hosted consent site

Autessa builds and hosts a texting consent site for you, with the sign-up page, privacy policy, terms and call script carriers look for, and records every sign-up.

Overview of voices, vocabulary and data →

Recording, transcripts and redaction

Choose per number whether to keep transcripts and recordings, for how long, with an announcement, and have Call Redaction remove card numbers and personal details before anything is saved.

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Voices, vocabulary and data

Make the line sound and listen like your business: custom voices, a speech vocabulary for your names and terms, and every call and text as data you can automate.

Custom voices

Record or upload about ten seconds of a voice you have the right to use, and your AI agents can speak with it on every call.

Speech vocabulary

A company-wide speech vocabulary teaches every agent and phone call your product names, people and terms, and corrections fix the words it tends to mishear.