Business texting · Autessa Phone & Texting
Missed-call text back and automations
Autessa Phone & Texting includes quick automations for each number: text back missed calls, email new voicemails, forward texts to phones and forward texts to email. Each is one switch on the number page, and turning one off keeps it so you can turn it back on.
The problem it solves
Small follow-ups fall through the cracks
A missed call with no follow-up is usually a lost customer, and a voicemail nobody hears about might as well not exist. Quick automations handle these everyday follow-ups for you, without anyone building a workflow.
What you get
- Text back missed calls, so a caller you missed gets a text right away (needs texting on the number).
- Email new voicemails to up to 5 people, with the transcript and a link.
- Forward texts to up to 5 phones as "From <number>: <message>", without loops.
- Forward texts to up to 5 email addresses.
- Each automation is a trigger on your Phone calls or Text messages table.
- Turning an automation off disables it but keeps it.
- Build your own on the same tables, for example to post to a chat channel or add a CRM row.
How it works
How does missed-call text back and automations work?
Open the number
Go to the number page in Numbers & call flows and find Quick automations.
Turn one on
Switch on missed-call text back, voicemail email or text forwarding.
Fill in the details
Write the text-back message, or add up to 5 email addresses or phone numbers.
Build more if you need them
Use triggers on the Phone calls and Text messages tables for anything the quick automations do not cover.
Every option
Quick automations
| Option | What it does |
|---|---|
| Text back missed calls | Sends your message to callers you missed. Needs texting on the number. |
| Email new voicemails | Up to 5 people; includes the transcript and a link. |
| Forward texts to phones | Up to 5 phones; forwarded as "From <number>: <message>", with no loops. |
| Forward texts to email | Up to 5 email addresses. |
| On and off | Turning one off disables it but keeps its settings. |
| Your own automations | Triggers on the Phone calls or Text messages table, for summaries, chat posts or CRM rows. |
Full reference: Phone Numbers guide on docs.autessa.com
Permissions
Who can do what?
| Who | Can |
|---|---|
| Person with write access to the number | Turn quick automations on or off and set their recipients and message. |
| Automation builder | Create custom triggers on the Phone calls and Text messages tables. |
| Recipient | Receive voicemail emails and forwarded texts. |
FAQ
Questions about missed-call text back and automations
Can Autessa text back missed calls?
Yes. Turn on Text back missed calls on the number and callers you missed get your text right away. The number needs texting turned on. You can also ask an Autessa agent to call them back.
Can voicemails be emailed?
Yes, to up to 5 people, with the transcript and a link to the call.
Can texts be forwarded to my cell?
Yes. Forward texts to up to 5 phones, or to up to 5 email addresses.
100% customizable, code and all
Make Autessa Phone & Texting fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours