Call flows and routing · Autessa Phone & Texting
Voicemail and transcription
Autessa Phone & Texting includes business voicemail with transcription. Voicemail can be any step in a call flow, with your own greeting, a maximum length, a finish key and a silence timeout, and new voicemails can be emailed to up to five people with the transcript.
The problem it solves
Voicemails sit unheard on someone's phone
A voicemail on one person's cell helps nobody else. Business voicemail in Autessa is attached to the call, transcribed so it can be read in seconds, and emailed to the people who should act on it.
What you get
- Typed or uploaded greeting.
- Maximum length, a finish key (pound by default for agents), and a silence timeout from 1 to 30 seconds.
- Automatic transcription.
- The voicemail and its transcript show in the call drawer, and voicemails count in the Missed filter.
- Email new voicemails to up to five people with the transcript and a link.
- AI agents can offer voicemail mid-call with the Take voicemail tool, and notify up to five emails.
How it works
How does voicemail and transcription work?
Add Voicemail to the flow
Use it as the main destination, the closed-hours destination or the no-answer destination.
Set the greeting
Type a greeting or upload your own recording.
Set limits
Choose the maximum length, finish key and silence timeout, and turn on transcription.
Send it to people
Turn on Email new voicemails and add up to five people.
Every option
Voicemail options
| Option | What it does |
|---|---|
| Greeting | Text or uploaded audio. |
| Maximum seconds | How long a message can be. |
| Finish key | The key that ends the recording. |
| Silence | Ends the recording after 1 to 30 seconds of silence. |
| Transcribe | Writes out each voicemail. |
| Email new voicemails | Up to 5 people, with the transcript and a link. |
| Agent voicemail tool | Greeting or audio, max seconds (120 by default), finish key, transcribe, notify up to 5 emails. |
Full reference: Phone Numbers guide on docs.autessa.com
Permissions
Who can do what?
| Who | Can |
|---|---|
| Company admin (owner or Manage team members) | Add voicemail steps and voicemail emails on any number. |
| People with Write on the number | Change that number's voicemail and who is emailed. |
| People with Read on the number | Listen to voicemails and read transcripts in Calls. |
AI on the line
What AI agents do here
A voice agent can offer to take a voicemail when the person a caller wants is not there, using the Take voicemail tool, and the message is transcribed and emailed like any other.
Connected
How it connects to everything else
FAQ
Questions about voicemail and transcription
Are voicemails transcribed?
Yes, when transcription is on. The transcript shows in the call drawer and in voicemail emails.
Can voicemails be emailed to my team?
Yes. Turn on Email new voicemails for the number and add up to five people.
Can an AI agent take a voicemail?
Yes. The Take voicemail tool lets an agent record a message mid-call and notify up to five email addresses.
100% customizable, code and all
Make Autessa Phone & Texting fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours