Call flows and routing

Build a call flow for each number: greeting, business hours and holidays, keypad menus (IVR), ring groups with press 1 to accept, voicemail and blocked callers.

Each number has a call flow that decides what happens when it rings: a greeting, then an AI agent, a keypad menu, a group of people, voicemail or a polite hang-up, with business hours and holidays deciding which path runs. It is the routing a traditional phone system gives you, with AI agents as one more place a call can go.

People and AI here

Company admins and people with Write on a number build its call flow. The people it rings answer in the browser or on their cell.

In one sentence each

• Call flow builder · The call flow builder decides what each number does with a call: greet the caller, then send them to an AI agent, ring people, offer a keypad menu, take a voicemail or hang up.
• Business hours and holidays · Set weekly hours and named closed dates in your own time zone, and calls outside them go wherever you choose, including straight to an AI agent.
• Ring people and ring groups · Ring a group of people at once or in order, on their browser phones or cells, with a whisper about who is calling and press 1 to accept so voicemail never takes the call.
• Keypad menus (IVR) · Keypad menus (IVR) let callers press a key to reach sales, support, an AI agent or voicemail, with nested menus, retries and friendly messages when they press the wrong key.
• Voicemail and transcription · Voicemail can be any step in a call flow, with your own greeting, automatic transcription and an email to up to five people for every new message.
• Blocked callers · Each number keeps its own blocked list, can reject anonymous callers, and plays blocked callers a short message or a busy signal.