Call flows and routing · Autessa Phone & Texting
Blocked callers
Autessa Phone & Texting lets each number block callers. Keep a list of blocked numbers, reject anonymous callers, and choose whether blocked callers hear a short message or a busy signal.
The problem it solves
The same spam caller rings every morning
Repeat spam and unwanted callers waste time for people and minutes for AI agents. A block list stops them before anyone answers.
What you get
- A blocked list for each number.
- Reject anonymous callers who hide their number.
- Blocked callers hear a message you write, or a busy signal.
- Changes apply to the next call.
How it works
How does blocked callers work?
Open the number
In Numbers & call flows, open the number and find Blocked callers in its call settings.
Add numbers
Add the numbers you want to block.
Choose anonymous handling
Turn on reject anonymous if hidden numbers should not get through.
Pick what they hear
A blocked message, or a busy signal.
Every option
Blocking options
| Option | What it does |
|---|---|
| Blocked numbers | The list of numbers that cannot reach this line. |
| Reject anonymous | Turns away callers who hide their number. |
| Blocked message | What a blocked caller hears before the call ends. |
| Busy signal | Play a busy signal instead of a message. |
| Scope | Per number. |
Full reference: Phone Numbers guide on docs.autessa.com
Permissions
Who can do what?
| Who | Can |
|---|---|
| Company admin (owner or Manage team members) | Edit blocked callers on any number. |
| People with Write on the number | Add and remove blocked numbers for it. |
| People with Read on the number | See the settings. |
FAQ
Questions about blocked callers
Can I block a phone number?
Yes. Each number has a blocked callers list in its call settings.
Can I block callers with no caller ID?
Yes. Turn on reject anonymous for the number.
What does a blocked caller hear?
Your blocked message, or a busy signal if you prefer.
100% customizable, code and all
Make Autessa Phone & Texting fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours