Autessa Phone & Texting · 3 capabilities

Voices, vocabulary and data

Make the line sound and listen like your business: custom voices, a speech vocabulary for your names and terms, and every call and text as data you can automate.

Get a number free

Custom voices

SAMPLE

Voice	Type	Shared with	Created
Maria (front desk)	Instant clone	Company	Oct 28
Owner voice	Instant clone	Only me	Oct 12

New instant clone

Why it matters

What does voices, vocabulary and data cover?

Clone a voice for your agents, teach speech recognition your names and terms, and work with every call and text as data you can query, automate and script.

The details make a phone line feel like yours: a voice that fits your brand, speech recognition that knows your product names, and data you own. Every call and text is a row in your own tables, so reporting, follow-ups and integrations are ordinary Autessa automations.

People and AI here

Builders choose voices for agents; admins manage the speech vocabulary; anyone with access can search and query call and text history.

In one sentence each

Custom voices · Record or upload about ten seconds of a voice you have the right to use, and your AI agents can speak with it on every call.
Speech vocabulary · A company-wide speech vocabulary teaches every agent and phone call your product names, people and terms, and corrections fix the words it tends to mishear.
Call and text data · Every call and text is a row in your own Phone calls and Text messages tables, so you can search them, query them, trigger automations from them and manage it all from the CLI.

Subtopics

Everything in voices, vocabulary and data

For AI agents

Custom voices

Record or upload about ten seconds of a voice you have the right to use, and your AI agents can speak with it on every call.

For AI agents

Speech vocabulary

A company-wide speech vocabulary teaches every agent and phone call your product names, people and terms, and corrections fix the words it tends to mishear.

People + AI

Call and text data

Every call and text is a row in your own Phone calls and Text messages tables, so you can search them, query them, trigger automations from them and manage it all from the CLI.

On screen

What it looks like

Speech vocabulary

SAMPLE

WordsCorrections

Hears	Should be	Scope
harbour dental	Harbor Dental	Company
in visa line	Invisalign	Company
dr. noo yen	Dr. Nguyen	Company
bell view	Bellevue	(425) 555-0142

Add word

Call and text data

Autessa CLI

SAMPLE

# find a number in the 425 area code
$ autessa phone-numbers search-numbers --areaCode 425 --limit 3
+14255550142  Bellevue, WA  calls · texts
# list the latest text threads
$ autessa phone-numbers sms-threads-list --configId <id>
(206) 555-0187  "I'll call you in 5 minutes."
# send a text (US recipients, consent checked)
$ autessa phone-numbers sms-send --configId <id> --to +12065550187 --body "See you at 3"

FAQ

Questions about voices, vocabulary and data

Can I clone a voice for my phone agent?

Yes. Record or upload a short sample, choose the best 10 seconds, and the instant clone is ready to use on any agent with the Medium voice model.

How do I teach the AI agent my product names?

Add them to the speech vocabulary. Words and corrections apply to every agent and phone call right away.

Where are my calls and texts stored?

In your company's Phone calls and Text messages tables, which you can search, query and run automations on.

Other areas of Phone & Texting

3 capabilitiesBusiness phone numbers →Every line starts with a number: Autessa gives you free US business numbers, links the ones in your own Twilio account, or turns on texting for the number you already have.3 capabilitiesCalling from the app →Your team calls as themselves from any browser: answer the business line, dial out with the business number, ring a teammate, and find every past call with its recording and transcript.6 capabilitiesCall flows and routing →Decide exactly what happens when someone calls: a greeting, business hours, a keypad menu, people to ring, an AI agent, voicemail, or a polite hang-up.6 capabilitiesAI voice agents →Put an AI voice agent on any number: it answers calls, places calls, transfers to a person, takes card digits safely on the keypad and talks naturally, in English or Spanish.3 capabilitiesBusiness texting →Text from your business numbers yourself in a shared inbox, or let an AI agent reply, with keyword replies and automations like missed-call text back.4 capabilitiesCompliance, consent and recording →Texting and recording done properly: register with the carriers for A2P 10DLC, keep a record of who agreed to texts, honor every STOP, and record calls only the way you choose.

Voices, vocabulary and data, on a number you own.

Make the line sound and listen like your business: custom voices, a speech vocabulary for your names and terms, and every call and text as data you can automate.

Get a number free

Phone & Texting is built into every Autessa account. Call and text as yourself, or let an AI agent take the line.

100% customizable, code and all

Make Autessa Phone & Texting fully your own.

Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.

Start free and make it yours