Voices, vocabulary and data · Autessa Phone & Texting
Speech vocabulary
Autessa Phone & Texting includes a company-wide speech vocabulary: words and corrections that teach speech recognition your product names, people, places and terms. It is shared by every agent, phone calls and Call Redaction, changes apply to new calls right away, and each number can add its own extra words.
The problem it solves
An agent cannot help with a name it keeps mishearing
Speech recognition stumbles on brand names, unusual surnames and industry terms, and every mistake makes the agent look like it is not listening. A shared vocabulary and corrections fix those words once for every call.
What you get
- Up to 500 words and 500 corrections for the whole company.
- Each number can add up to 200 more words and 200 more corrections.
- Shared by every agent, phone calls and Call Redaction.
- Changes apply to new calls right away.
- Corrections turn a common mishearing into the right word.
How it works
How does speech vocabulary work?
Open Speech vocabulary
Company admins open Speech vocabulary in the Phone app.
Add words
Add product names, people, places and terms callers say.
Add corrections
Map what it hears ("auto essa") to what it should be ("Autessa").
Add number-specific words
On a number's settings, add words that only matter for that line.
Every option
Vocabulary limits and scope
| Option | What it does |
|---|---|
| Company words | Up to 500. |
| Company corrections | Up to 500. |
| Per-number words | Up to 200. |
| Per-number corrections | Up to 200. |
| Used by | Every agent, live AI calls, browser voice and Call Redaction. |
| When changes apply | To new calls right away. |
Permissions
Who can do what?
| Who | Can |
|---|---|
| Company admin | Edit the company-wide vocabulary and corrections. |
| Person with write access to a number | Add words and corrections for that number. |
| AI agent | Hear the vocabulary words correctly on calls. |
AI on the line
What AI agents do here
The vocabulary feeds the speech recognition behind every voice agent, so agents hear your names and terms the way callers say them.
FAQ
Questions about speech vocabulary
How do I teach the AI agent my product names?
Add them to the speech vocabulary. Words and corrections apply to every agent and phone call right away.
How many words can I add?
Up to 500 words and 500 corrections for the company, plus 200 of each per number.
Does it affect redaction?
Yes. Call Redaction uses the same vocabulary, so it recognizes your terms too.
100% customizable, code and all
Make Autessa Phone & Texting fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours