Voices, vocabulary and data · Autessa Phone & Texting
Custom voices
Autessa Phone & Texting supports custom AI voices: record or upload a short sample, choose the best ten seconds, and an instant voice clone is ready for your agents right away. Pick it with the Medium voice model and the agent speaks with it on phone calls, in voice mode and in audio replies.
The problem it solves
Your line should sound like you
Callers notice when every business sounds the same. A custom voice lets your agents speak in a voice that fits your brand, such as your own or a team member's who agreed, so the line feels like yours.
What you get
- Record from your microphone, or upload MP3, WAV, OGG or M4A audio.
- Choose the best 10-second segment of the sample.
- The instant clone is ready immediately.
- Use it on any agent by choosing the Medium voice model.
- Works on phone calls, voice mode and audio replies.
- Share voices with the standard sharing model: read to use, admin to share, delete or transfer.
- Only clone voices you have the right to use.
How it works
How does custom voices work?
Open Custom Voices
Go to Custom Voices and start an instant clone.
Record or upload
Record a sample with your microphone or upload an audio file.
Pick ten seconds
Choose the cleanest 10-second segment.
Give it to an agent
On the agent, choose the Medium voice model and your custom voice, then call your number to hear it.
Every option
Custom voice options
| Option | What it does |
|---|---|
| Sample | Record from the microphone, or upload MP3, WAV, OGG or M4A. |
| Segment | The best 10 seconds of the sample. |
| Ready | Immediately after you create it. |
| Voice model | Medium. |
| Where it speaks | Phone calls, voice mode and audio replies. |
| Sharing | Read to use; admin to share, delete or transfer. |
| Availability | Voice cloning is enabled per company. |
Full reference: Custom Voices guide on docs.autessa.com
Permissions
Who can do what?
| Who | Can |
|---|---|
| Voice owner | Create, share, delete or transfer the voice. |
| People with read access | Use the voice on their agents. |
| Agent builder | Choose the voice for an agent and each of its languages. |
AI on the line
What AI agents do here
The voice agent speaks every reply, greeting and filler phrase in the custom voice.
FAQ
Questions about custom voices
Can I clone a voice for my phone agent?
Yes. Record or upload a short sample, choose the best 10 seconds, and the instant clone is ready to use on any agent with the Medium voice model.
How much audio do I need?
A short sample is enough; you pick the best 10-second segment from it.
Whose voice can I clone?
Only a voice you have the right to use, such as your own or that of someone who agreed.
100% customizable, code and all
Make Autessa Phone & Texting fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours