AppsPhone & Texting

Autessa Phone & Texting · 3 capabilities

Calling from the app

Your team calls as themselves from any browser: answer the business line, dial out with the business number, ring a teammate, and find every past call with its recording and transcript.

Incoming call · Main line
SAMPLE
D

Dana Whitfield

+1 (206) 555-0187

On a call · 02:14

123456789*0#
MuteKeypadAgreed to textsEnd

Ringing this browser because Take calls in this browser is on

Why it matters

What does calling from the app cover?

A browser softphone for your team: answer calls, dial out with your business caller ID, call teammates and look back at every call with recordings and transcripts.

People still want to talk to a person. The Autessa browser phone turns any browser into a business phone: it rings when the business line rings, it dials out with the business number, and it calls teammates directly. Every call, in or out, AI or human, lands in one call history with its recording, transcript and voicemail.

People and AI here

Everyone whose role can use agents gets the browser phone automatically after they sign in. Each person decides, per device, whether to take calls in that browser.

In one sentence each

  • Browser phone · The Autessa browser phone rings in any browser where you have Autessa open, so you can answer the business line, mute, use the keypad and call teammates without a desk phone.
  • Keypad and outbound calling · Dial anyone from the Keypad and they see your business number, not your personal cell, and the call lands in your call history with everything else.
  • Call history and recordings · Every call in and out of your numbers, and every call between teammates, sits in one searchable list with the recording, transcript and voicemail a click away.

Subtopics

Everything in calling from the app

For people

Browser phone

The Autessa browser phone rings in any browser where you have Autessa open, so you can answer the business line, mute, use the keypad and call teammates without a desk phone.

Read more →
For people

Keypad and outbound calling

Dial anyone from the Keypad and they see your business number, not your personal cell, and the call lands in your call history with everything else.

Read more →
People + AI

Call history and recordings

Every call in and out of your numbers, and every call between teammates, sits in one searchable list with the recording, transcript and voicemail a click away.

Read more →

On screen

What it looks like

Keypad and outbound calling

Keypad · Call from (425) 555-0142
SAMPLE
+

+1 (503) 555-0119

Calling…

123456789*0#
KeypadEnd call

The person you call sees the business number.

Call history and recordings

Calls
SAMPLE
All callsMissed (2)Search name or number
WhoTypeWhenLengthHandled by
Dana WhitfieldIncoming9:42 AM4:12Priya Nair
(503) 555-0119Outgoing9:15 AM1:03Marcus Lee
Sam OrtizIncoming8:58 AM2:47AI agent
(360) 555-0164Missed8:31 AM0:00Voicemail
Jordan EllisTeammateYesterday0:52Priya Nair

FAQ

Questions about calling from the app

Can I answer business calls in my browser?

Yes. The Autessa browser phone rings wherever you have Autessa open with Take calls in this browser on, and you press Accept to answer.

Can I make outbound calls with my business number?

Yes. The Keypad calls from the company number you pick, and the person you call sees that business number.

Where do I see past calls?

In the Phone app's Calls view. It lists every call in and out of your numbers and between teammates, newest first.

Other areas of Phone & Texting

3 capabilitiesBusiness phone numbers →Every line starts with a number: Autessa gives you free US business numbers, links the ones in your own Twilio account, or turns on texting for the number you already have.6 capabilitiesCall flows and routing →Decide exactly what happens when someone calls: a greeting, business hours, a keypad menu, people to ring, an AI agent, voicemail, or a polite hang-up.6 capabilitiesAI voice agents →Put an AI voice agent on any number: it answers calls, places calls, transfers to a person, takes card digits safely on the keypad and talks naturally, in English or Spanish.3 capabilitiesBusiness texting →Text from your business numbers yourself in a shared inbox, or let an AI agent reply, with keyword replies and automations like missed-call text back.4 capabilitiesCompliance, consent and recording →Texting and recording done properly: register with the carriers for A2P 10DLC, keep a record of who agreed to texts, honor every STOP, and record calls only the way you choose.3 capabilitiesVoices, vocabulary and data →Make the line sound and listen like your business: custom voices, a speech vocabulary for your names and terms, and every call and text as data you can automate.

Calling from the app, on a number you own.

Your team calls as themselves from any browser: answer the business line, dial out with the business number, ring a teammate, and find every past call with its recording and transcript.

Phone & Texting is built into every Autessa account. Call and text as yourself, or let an AI agent take the line.

100% customizable, code and all

Make Autessa Phone & Texting fully your own.

Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.

Start free and make it yours