Calling from the app · Autessa Phone & Texting
Browser phone
Autessa Phone & Texting includes a browser phone, a softphone that rings wherever you have Autessa open. You can answer the business line, decline, mute, use the keypad and end calls, and call teammates browser to browser, with no desk phone or app to install.
The problem it solves
Desk phones and personal cells both get in the way
Desk phones tie people to a desk, and handing out personal cells mixes business with private life. A browser phone puts the business line in the tool your team already has open, and every call it handles is logged with the company.
What you get
- It signs in automatically for people whose role can use agents, and asks for your microphone only the first time you answer or dial.
- "Take calls in this browser" is on by default, remembered per device, and cannot be switched off mid-call.
- Incoming calls show who is calling, or which agent is handing it to you, with Accept and Decline.
- During a call you get the timer, Mute, Keypad tones, End, and an Agreed to texts button to record consent.
- The People view lets you call any teammate's browser phone, with no phone number needed.
- The status pill in the Phone app always says where you stand: Ready for calls, Connecting, On a call, Not connected (with Try again) or Not taking calls in this browser (with Turn on).
- In the Autessa desktop app, a native call notification appears even when the window is not in front.
How it works
How does browser phone work?
Open Autessa
Sign in. The browser phone connects on its own and the status pill shows Ready for calls.
A call rings
A call flow, a ring group or an AI agent transfer rings your browser. You see the caller and press Accept or Decline.
Talk
Mute when you need to, open the keypad to send tones, and press Agreed to texts if the caller says yes to texts.
Hang up
Press End. The call, with its transcript and any recording, is in Calls for you and your team.
Call a teammate
Open People, search a name and tap to ring them wherever they have Autessa open with calls on.
Every option
Browser phone controls
| Option | What it does |
|---|---|
| Take calls in this browser | On by default, remembered per device. Turn it off to stop this browser ringing. |
| Status | Incoming call, Calling, On a call with timer, Ready for calls, Connecting, Not connected, Not taking calls in this browser. |
| Incoming call | Caller or agent name, an optional display message, Accept and Decline. |
| In-call | Elapsed time, Mute, Keypad tones, Agreed to texts, End. |
| People | Teammates whose role can use Phone; tap to call their browser phone. |
| Microphone | Requested the first time you answer or dial. |
| Desktop app | Shows a native call notification when the window is not focused. |
Full reference: Phone Numbers guide on docs.autessa.com
Permissions
Who can do what?
| Who | Can |
|---|---|
| Anyone whose role can use agents | Use the browser phone: receive calls, place calls, call teammates. |
| People with Read on a number | Call out from that number. |
| Company admin (owner or Manage team members) | Set which people a call flow or ring group rings. |
AI on the line
What AI agents do here
AI agents can transfer a live call to your browser phone, with a whisper about who is calling and why, and ask you to press 1 to accept. You pick up already knowing the context.
Connected
How it connects to everything else
PHONE & TEXTING
Ring people and ring groups
Call flows ring browser phones and cells, at once or in order.
PHONE & TEXTING
Keypad and outbound calling
Dial out from the same browser with your business caller ID.
AUTESSA PRODUCT
Autessa AI Receptionist
The receptionist screens callers, then rings your browser phone with a whisper.
FAQ
Questions about browser phone
Can I answer business calls in my browser?
Yes. The Autessa browser phone rings wherever you have Autessa open with Take calls in this browser on, and you press Accept to answer.
Do I need a desk phone or a separate app?
No. It works in the browser. The Autessa desktop app adds a native call notification.
Can I call a teammate?
Yes. Open People and tap a teammate to ring their browser phone. No phone number is needed. Teammate calling works in the browser for now.
Can I put a caller on hold or transfer them myself?
Not from the browser phone today. It has mute, keypad and end. Transfers happen in call flows and through AI agents.
100% customizable, code and all
Make Autessa Phone & Texting fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours