AppsPhone & Texting

Autessa Phone & Texting · 3 capabilities

Business texting

Text from your business numbers yourself in a shared inbox, or let an AI agent reply, with keyword replies and automations like missed-call text back.

Texts · (206) 555-0187
Line (425) 555-0142SAMPLE
Do you have Saturday hours?
Yes, Saturdays 9 to 1. Would you like a reminder?
AI · Front Desk
Actually can someone call me about my bill?
Hi, this is Maria. I'll call you in 5 minutes.
Staff · Maria
Sent from (425) 555-0142 with your nameSend

Why it matters

What does business texting cover?

Business texting for people and AI: a shared text inbox, AI agents that reply to texts, keyword replies, missed-call text back and text forwarding.

Customers text. Business texting on Autessa works the same way for people and AI: every text to every number lands in one shared inbox, an AI agent can reply in a continuing conversation, and automations handle the routine, like texting back a call you missed.

People and AI here

Anyone with access to a number can read and reply to its texts. Admins choose who answers a number's texts and turn automations on.

In one sentence each

  • Shared text inbox · Every text to every business number lands in one shared inbox, where anyone on your team can reply as the business and see whether a person, an AI agent or an automation sent each message.
  • AI text replies · An AI agent can answer a number's texts with one ongoing conversation per sender, or texts can wait in the inbox with an auto-reply, with keyword replies and text hours on top.
  • Missed-call text back and automations · Quick automations text back callers you missed, email new voicemails, and forward texts to phones or email, each one switch per number.

Subtopics

Everything in business texting

For people

Shared text inbox

Every text to every business number lands in one shared inbox, where anyone on your team can reply as the business and see whether a person, an AI agent or an automation sent each message.

Read more →
People + AI

AI text replies

An AI agent can answer a number's texts with one ongoing conversation per sender, or texts can wait in the inbox with an auto-reply, with keyword replies and text hours on top.

Read more →
People + AI

Missed-call text back and automations

Quick automations text back callers you missed, email new voicemails, and forward texts to phones or email, each one switch per number.

Read more →

On screen

What it looks like

AI text replies

Who answers texts · (425) 555-0142
SAMPLE
Open hoursAI agent · Front Desk
Closed hoursSame as calls
After hoursInbox + auto-reply
Auto-reply every24 hours
Keyword repliesHOURSADDRESSPARKING
Save

Missed-call text back and automations

Quick automations · (425) 555-0142
SAMPLE
Text back missed calls"Sorry we missed you…"
Email new voicemails2 people
Forward texts to phonesOff
Forward texts to emailfront@harbordental.example

FAQ

Questions about business texting

Can my team share one business texting inbox?

Yes. Every text to every company number lands in the Texts view, and anyone with access can reply as the business number with their name attached.

Can an AI agent reply to business texts?

Yes. Choose an AI agent in the number's Who answers texts settings and it replies to each sender, keeping one ongoing conversation per person.

Can Autessa text back missed calls?

Yes. Turn on Text back missed calls on the number and callers you missed get your text right away. The number needs texting turned on. You can also ask an Autessa agent to call them back.

Other areas of Phone & Texting

3 capabilitiesBusiness phone numbers →Every line starts with a number: Autessa gives you free US business numbers, links the ones in your own Twilio account, or turns on texting for the number you already have.3 capabilitiesCalling from the app →Your team calls as themselves from any browser: answer the business line, dial out with the business number, ring a teammate, and find every past call with its recording and transcript.6 capabilitiesCall flows and routing →Decide exactly what happens when someone calls: a greeting, business hours, a keypad menu, people to ring, an AI agent, voicemail, or a polite hang-up.6 capabilitiesAI voice agents →Put an AI voice agent on any number: it answers calls, places calls, transfers to a person, takes card digits safely on the keypad and talks naturally, in English or Spanish.4 capabilitiesCompliance, consent and recording →Texting and recording done properly: register with the carriers for A2P 10DLC, keep a record of who agreed to texts, honor every STOP, and record calls only the way you choose.3 capabilitiesVoices, vocabulary and data →Make the line sound and listen like your business: custom voices, a speech vocabulary for your names and terms, and every call and text as data you can automate.

Business texting, on a number you own.

Text from your business numbers yourself in a shared inbox, or let an AI agent reply, with keyword replies and automations like missed-call text back.

Phone & Texting is built into every Autessa account. Call and text as yourself, or let an AI agent take the line.

100% customizable, code and all

Make Autessa Phone & Texting fully your own.

Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.

Start free and make it yours