Autessa Phone & Texting · 4 capabilities
Compliance, consent and recording
Texting and recording done properly: register with the carriers for A2P 10DLC, keep a record of who agreed to texts, honor every STOP, and record calls only the way you choose.
Why it matters
What does compliance, consent and recording cover?
A2P 10DLC carrier registration, a consent registry and hosted consent site for business texting, plus call recording, retention and Call Redaction.
Business texting in the US runs on carrier rules: A2P 10DLC registration, proof of opt-in and honoring every STOP. Autessa builds those rules into the product, so registration is guided, consent is recorded with its exact wording, and opted-out people are never texted. Calls get the same care with recording choices, retention and redaction.
People and AI here
The company owner submits carrier registration. Admins set recording and redaction per number. Everyone benefits from the send rules, which apply to every text from every person, agent and script.
In one sentence each
- A2P 10DLC registration · Autessa walks you through A2P 10DLC carrier registration, checks your answers for common rejection reasons before you submit, and shows the carriers' own feedback if anything needs fixing.
- Texting consent and opt-outs · Autessa keeps a record of everyone who agreed to texts, with the exact wording and where it came from, and never sends a text to someone who replied STOP.
- Hosted consent site · Autessa builds and hosts a texting consent site for you, with the sign-up page, privacy policy, terms and call script carriers look for, and records every sign-up.
- Recording, transcripts and redaction · Choose per number whether to keep transcripts and recordings, for how long, with an announcement, and have Call Redaction remove card numbers and personal details before anything is saved.
Subtopics
Everything in compliance, consent and recording
A2P 10DLC registration
Autessa walks you through A2P 10DLC carrier registration, checks your answers for common rejection reasons before you submit, and shows the carriers' own feedback if anything needs fixing.
Read more →Texting consent and opt-outs
Autessa keeps a record of everyone who agreed to texts, with the exact wording and where it came from, and never sends a text to someone who replied STOP.
Read more →Hosted consent site
Autessa builds and hosts a texting consent site for you, with the sign-up page, privacy policy, terms and call script carriers look for, and records every sign-up.
Read more →Recording, transcripts and redaction
Choose per number whether to keep transcripts and recordings, for how long, with an announcement, and have Call Redaction remove card numbers and personal details before anything is saved.
Read more →On screen
What it looks like
Texting consent and opt-outs
Hosted consent site
FAQ
Questions about compliance, consent and recording
What is A2P 10DLC?
It is the US carrier registration for businesses that send texts from local 10-digit numbers. Your brand and use case are registered and reviewed before your numbers can text.
How does Autessa know who I can text?
It checks every send: a text is allowed if the person texted you within the last year or has an approved consent record, and never if they opted out.
Do I need an opt-in page for business texting?
Carriers review how people opt in during A2P 10DLC registration, so a clear sign-up page with disclosures, a privacy policy and terms helps. Autessa can build one for you.
Are my calls recorded?
Only if you turn recording on. Each number has transcripts on and recording off by default.
Other areas of Phone & Texting
100% customizable, code and all
Make Autessa Phone & Texting fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours