AppsPhone & Texting

Autessa Phone & Texting · 4 capabilities

Compliance, consent and recording

Texting and recording done properly: register with the carriers for A2P 10DLC, keep a record of who agreed to texts, honor every STOP, and record calls only the way you choose.

Texting setup · carrier registration
Standard businessSAMPLE

Submitted

Customer care · 3 samples

Done

Business profile

Usually 1 to 3 days

Done

Brand

Minutes to 2 days

Done

Campaign

Usually 2 to 7 days

In review

Ready to text

Not started

Why it matters

What does compliance, consent and recording cover?

A2P 10DLC carrier registration, a consent registry and hosted consent site for business texting, plus call recording, retention and Call Redaction.

Business texting in the US runs on carrier rules: A2P 10DLC registration, proof of opt-in and honoring every STOP. Autessa builds those rules into the product, so registration is guided, consent is recorded with its exact wording, and opted-out people are never texted. Calls get the same care with recording choices, retention and redaction.

People and AI here

The company owner submits carrier registration. Admins set recording and redaction per number. Everyone benefits from the send rules, which apply to every text from every person, agent and script.

In one sentence each

  • A2P 10DLC registration · Autessa walks you through A2P 10DLC carrier registration, checks your answers for common rejection reasons before you submit, and shows the carriers' own feedback if anything needs fixing.
  • Texting consent and opt-outs · Autessa keeps a record of everyone who agreed to texts, with the exact wording and where it came from, and never sends a text to someone who replied STOP.
  • Hosted consent site · Autessa builds and hosts a texting consent site for you, with the sign-up page, privacy policy, terms and call script carriers look for, and records every sign-up.
  • Recording, transcripts and redaction · Choose per number whether to keep transcripts and recordings, for how long, with an announcement, and have Call Redaction remove card numbers and personal details before anything is saved.

Subtopics

Everything in compliance, consent and recording

On screen

What it looks like

Texting consent and opt-outs

Who you can text
SAMPLE
AllAgreedOpted out
NumberStatusSourceWhen
(206) •••-0187AgreedAI agent on a callToday
(425) •••-0110Opted outReplied STOP1 h ago
(253) •••-0166AgreedConsent siteYesterday
(360) •••-0149In reviewManual · verbal2 days
Add consent

Hosted consent site

Edit your consent site
LiveSAMPLE
Brand nameHarbor Dental
ProgramAppointment reminders and updates
Message frequencyVaries, up to 4 per month
Support emailhelp@harbordental.example
Confirmation from(425) 555-0142
PagesSign upPrivacyTermsCall script
Save and publish

FAQ

Questions about compliance, consent and recording

What is A2P 10DLC?

It is the US carrier registration for businesses that send texts from local 10-digit numbers. Your brand and use case are registered and reviewed before your numbers can text.

How does Autessa know who I can text?

It checks every send: a text is allowed if the person texted you within the last year or has an approved consent record, and never if they opted out.

Do I need an opt-in page for business texting?

Carriers review how people opt in during A2P 10DLC registration, so a clear sign-up page with disclosures, a privacy policy and terms helps. Autessa can build one for you.

Are my calls recorded?

Only if you turn recording on. Each number has transcripts on and recording off by default.

Other areas of Phone & Texting

Compliance, consent and recording, on a number you own.

Texting and recording done properly: register with the carriers for A2P 10DLC, keep a record of who agreed to texts, honor every STOP, and record calls only the way you choose.

Phone & Texting is built into every Autessa account. Call and text as yourself, or let an AI agent take the line.

100% customizable, code and all

Make Autessa Phone & Texting fully your own.

Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.

Start free and make it yours