Autessa Phone & Texting · 6 capabilities

AI voice agents

Put an AI voice agent on any number: it answers calls, places calls, transfers to a person, takes card digits safely on the keypad and talks naturally, in English or Spanish.

Get a number free

Incoming call · (425) 555-0142

AI agentSAMPLE

Live

CallCall from +1 (206) 555-0187 · answered by Front Desk agent

AI agentThanks for calling Harbor Dental. This is the virtual assistant. How can I help?

CallerHi, do you have anything open this week for a cleaning?

Toolget_caller_info → returning caller, 2 recent calls

AI agentWelcome back. I can have the front desk call you, or take a message. Which would you like?

Greeting: fixedTranscript onListener: none

Why it matters

What does ai voice agents cover?

AI voice agents that answer your business number, place outbound calls, transfer to people, take secure keypad input and speak English and Spanish.

An AI voice agent can answer the calls nobody is free for, place the calls nobody has time to make, and still hand a caller to a person when that is the right answer. Autessa voice agents run on your own numbers, use real live-call tools (transfer, voicemail, keypad, caller lookup), and are tuned to listen naturally.

People and AI here

Builders create and publish AI agents in Autessa; admins connect them to numbers. Callers just talk, press keys or ask for a person.

In one sentence each

AI call answering · Connect an AI voice agent to any number and it answers every call, knows the caller's number, greets them your way, and works inside your call flow next to the people on your team.
Outbound AI calls · Agents, workflows and scripts can place phone calls that hold an AI conversation, play a message and collect a key press, or ring your staff once the person picks up.
Live-call tools and transfers · Voice agents get tools that act on the live call: transfer to a person, take a voicemail, press keys through another company's menu, look up the caller and hang up politely.
Secure keypad capture · Secure keypad capture lets callers type card, bank or Social Security numbers on the keypad while recording and the AI are paused, so the agent only ever sees a masked summary.
Natural turn-taking · Tune how your agent listens and talks: when callers can interrupt, how long it waits before replying, how it handles a noisy room, and what it says while it looks something up.
English and Spanish voice agents · One voice agent can speak English and Spanish, each with its own voice, greeting and phrases, and the call switches the moment the caller starts speaking the other language.

Subtopics

Everything in ai voice agents

For AI agents

AI call answering

Connect an AI voice agent to any number and it answers every call, knows the caller's number, greets them your way, and works inside your call flow next to the people on your team.

For AI agents

Outbound AI calls

Agents, workflows and scripts can place phone calls that hold an AI conversation, play a message and collect a key press, or ring your staff once the person picks up.

For AI agents

Live-call tools and transfers

Voice agents get tools that act on the live call: transfer to a person, take a voicemail, press keys through another company's menu, look up the caller and hang up politely.

For AI agents

Secure keypad capture

Secure keypad capture lets callers type card, bank or Social Security numbers on the keypad while recording and the AI are paused, so the agent only ever sees a masked summary.

For AI agents

Natural turn-taking

Tune how your agent listens and talks: when callers can interrupt, how long it waits before replying, how it handles a noisy room, and what it says while it looks something up.

For AI agents

English and Spanish voice agents

One voice agent can speak English and Spanish, each with its own voice, greeting and phrases, and the call switches the moment the caller starts speaking the other language.

On screen

What it looks like

Outbound AI calls

Make Phone Call · Appointment confirm

ToolSAMPLE

ModePlay message

MessageHi, this is Harbor Dental confirming…

Keypad options1: Confirmed2: Reschedule

At a voicemailLeave a message

Retry on no answer3 attempts, 60 min apart

Calling hours9:00 AM to 7:00 PM · wait

Save tool

Live-call tools and transfers

Live call · tools in use

AI agentSAMPLE

Live

CallerCan I talk to someone about my bill?

AI agentSure, let me see if billing is available.

Tooltransfer_call → Billing · warm · whisper on · press 1 to accept

CallRinging Billing for 25 s…

CallNo answer → resume AI

AI agentThey're with someone right now. Would you like to leave a voicemail?

Tooltake_voicemail → transcribe on · email 2 people

FAQ

Questions about ai voice agents

Can an AI agent answer my business phone number?

Yes. Connect an AI voice agent or multi-agent to the number directly, or make it a destination in the number's call flow. It answers every call that reaches it and can transfer, take a voicemail or end the call with its call tools.

Can AI agents place outbound phone calls?

Yes. Give an agent the Make Phone Call tool and it can call people from your business number, either holding an AI conversation, playing a message, or ringing your staff once the person answers.

Can an AI voice agent transfer a call to a person?

Yes. The transfer tool rings a phone number, a browser phone or a named directory entry, as a cold transfer or a warm one where the agent stays on listen-only. It can whisper to the person and ask them to press a key to accept.

Can an AI phone agent take a card number safely?

Yes, with secure keypad capture. The caller types the card number on the keypad while the recording and AI are paused, and the agent only receives a masked summary and a handle.

Can callers interrupt the AI agent?

Yes, if interruptions are on. You can also set how easily it yields: low, medium or high sensitivity.

Can an AI voice agent speak Spanish?

Yes. Voice agents understand and speak English (US and UK) and Spanish (US and Spain), and one agent can have both.

Other areas of Phone & Texting

3 capabilitiesBusiness phone numbers →Every line starts with a number: Autessa gives you free US business numbers, links the ones in your own Twilio account, or turns on texting for the number you already have.3 capabilitiesCalling from the app →Your team calls as themselves from any browser: answer the business line, dial out with the business number, ring a teammate, and find every past call with its recording and transcript.6 capabilitiesCall flows and routing →Decide exactly what happens when someone calls: a greeting, business hours, a keypad menu, people to ring, an AI agent, voicemail, or a polite hang-up.3 capabilitiesBusiness texting →Text from your business numbers yourself in a shared inbox, or let an AI agent reply, with keyword replies and automations like missed-call text back.4 capabilitiesCompliance, consent and recording →Texting and recording done properly: register with the carriers for A2P 10DLC, keep a record of who agreed to texts, honor every STOP, and record calls only the way you choose.3 capabilitiesVoices, vocabulary and data →Make the line sound and listen like your business: custom voices, a speech vocabulary for your names and terms, and every call and text as data you can automate.

AI voice agents, on a number you own.

Put an AI voice agent on any number: it answers calls, places calls, transfers to a person, takes card digits safely on the keypad and talks naturally, in English or Spanish.

Get a number free

Phone & Texting is built into every Autessa account. Call and text as yourself, or let an AI agent take the line.

100% customizable, code and all

Make Autessa Phone & Texting fully your own.

Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.

Start free and make it yours