Business phone numbers · Autessa Phone & Texting
Bring your own Twilio account
Autessa Phone & Texting can use the numbers in your own Twilio account. Connect the account once, pick the numbers to link, and they work in Autessa for calls, texts and AI voice agents, while the numbers stay in your account.
The problem it solves
You already have numbers, a carrier relationship and a texting registration
Many teams already run their phone numbers in Twilio, often with an approved texting registration. Moving them is slow and risky. Linking the account lets those numbers use the Autessa browser phone, call flows and AI agents without changing who owns them.
What you get
- Enter your Account SID, API Key SID, API Key secret and Auth Token. All four values are encrypted before they are stored.
- Pick which numbers to link, and choose per number whether Autessa should also handle calls.
- Autessa warns you when a number currently points to another app, a TwiML app or a Messaging Service override, before anything changes.
- The page shows your Twilio account's own texting registration status next to the linked numbers.
- Unlinking restores the number's previous Twilio settings and never deletes the number.
- Inbound calls and texts from your account are verified by Twilio's signature, which is why the Auth Token is required.
How it works
How does bring your own twilio account work?
Open Your Twilio account
In Texting setup, a company admin opens Your Twilio account and chooses Connect.
Enter your credentials
Paste the Account SID, API Key SID and secret, and Auth Token. They are encrypted before they are saved.
Link numbers
Pick the numbers to use in Autessa and turn on Enable calls for any that should ring in Autessa too. Read any warning about a number's current settings.
Set who answers
Each linked number gets a number page like any other: call flow, AI agent, texting and automations.
Unlink any time
Unlink a number to give it back to its previous Twilio settings, or update or disconnect the account's credentials.
Every option
Twilio account options
| Option | What it does |
|---|---|
| Account SID | Your Twilio account identifier. |
| API Key SID and secret | The API key Autessa uses to manage linked numbers. |
| Auth Token | Used to verify that inbound calls and texts really come from Twilio. |
| Numbers to link | Choose from the numbers in your account. |
| Enable calls | Per number: also route calls through Autessa, or keep Autessa for texts only. |
| Current-settings warnings | Shown when a number points to another app, a TwiML app or a Messaging Service override. |
| Account status | Connected or Needs attention, plus the account's own texting registration status. |
| Unlink and Disconnect | Unlink restores a number's previous settings; Disconnect removes the credentials. |
Full reference: Phone Numbers guide on docs.autessa.com
Permissions
Who can do what?
| Who | Can |
|---|---|
| Company admin (owner or Manage team members) | Connect, update or disconnect the Twilio account and link or unlink numbers. |
| People with Write on a linked number | Configure who answers, call settings and texting for it. |
| Anyone whose role can use agents | Call and text from linked numbers they have access to. |
Connected
How it connects to everything else
PHONE & TEXTING
Get a business phone number
Need another line? Buy one in Autessa next to your linked numbers.
PHONE & TEXTING
Call flow builder
Linked numbers get the same call flows, menus and voicemail.
PHONE & TEXTING
Texting consent and opt-outs
Consent rules and STOP handling apply to linked numbers too.
FAQ
Questions about bring your own twilio account
Can I use my existing Twilio numbers with Autessa?
Yes. Connect your Twilio account under Texting setup, pick the numbers to link, and they work in Autessa for calls, texts and AI agents.
Are my Twilio credentials safe?
They are encrypted before they are stored. Autessa needs the Auth Token to verify that inbound calls and texts really come from your Twilio account.
What happens to a number if I unlink it?
It goes back to the settings it had before you linked it. Unlinking never deletes a number from your Twilio account.
Do I need to register for texting again?
Not necessarily. The page shows your Twilio account's own texting registration status, and linked numbers use it.
100% customizable, code and all
Make Autessa Phone & Texting fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours