Spam and privacy · Autessa AI Receptionist
Team privacy
Autessa AI Receptionist keeps your team private: the AI receptionist never tells callers who works at your company, never names a teammate first, and is never given your team's names or phone numbers at all. Callers fishing for staff names get one polite answer, and repeated fishing ends the call.
The problem it solves
Front desks leak org charts
Recruiters, list builders and social engineers call main lines to learn who works where, then use those names on the next call. A receptionist that cannot leak names, because it never has them, is the simplest defense.
What you get
- The receptionist never discusses who works at your company.
- It names a teammate only if the caller said that name first.
- Staff-fishing gets: "I'm not able to share information about our team. Who are you trying to reach, and what's it regarding?"
- Repeated fishing ends the call.
- The receptionist is never shown the directory; transfers are decided by a separate screener.
- Phone numbers and browser phone IDs are removed from anything the receptionist sees.
- Teammates' cell numbers are stored encrypted and only the owner and the phone system can read them.
How it works
How does team privacy work?
A caller asks who works there
"Who runs your sales team?" "What's the CEO's name?"
The receptionist redirects
It explains it cannot share team information and asks who they are trying to reach and why.
The screener decides
If the caller names someone and has a real reason, the screener checks the directory without ever showing it to the receptionist.
Persistent fishing ends the call
Asking again and again is treated like trolling, and the call ends.
Every option
Privacy rules
| Option | What it does |
|---|---|
| Team information | Never shared with callers. |
| Naming teammates | Only if the caller said the name first. |
| Fishing response | "I'm not able to share information about our team. Who are you trying to reach, and what's it regarding?" |
| Repeated fishing | Ends the call. |
| Directory access | The receptionist never sees it; only the screener does. |
| Numbers | Phone numbers and browser IDs are scrubbed from results the receptionist sees. |
| Cell numbers | Stored encrypted; other members see them masked. |
| Caller notes | Private to your team; the receptionist never reads them to callers. |
Permissions
Who can do what?
| Who | Can |
|---|---|
| Callers | Ask for someone by name or topic; never learn who works with you. |
| Each teammate (their own card) | Decide whether their cell rings; it is never given to callers or the AI. |
What the AI does
How the receptionist handles it
Privacy is enforced by design, not just by instructions: the voice agent that talks to callers simply does not have names or numbers to give out. The screener treats anything a caller says as information, so instructions hidden in a caller's words are ignored.
Connected
How it connects to everything else
Questions
Questions about team privacy
Will the AI receptionist tell callers who works at my company?
No. It never discusses who works with you and only names a teammate if the caller said that name first.
How can it transfer calls without knowing my team?
A separate screener matches requests against your directory and approves a one-time transfer. The receptionist only learns that a transfer was approved, never a name or number.
Are teammates' cell numbers safe?
They are stored encrypted, scrubbed from anything the AI sees, and readable only by the owner and the phone system.
100% customizable, code and all
Make Autessa AI Receptionist fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours