Autessa AI Receptionist features
Every AI receptionist and answering service feature
Everything a front desk needs, ready on day one: AI call answering for calls and texts, message taking and call triage with urgent alerts, screened transfers to your team, spam blocking and team privacy, and caller pages, test numbers, a self-test and setup checks.
AI Receptionist
Call answering
Every call and text on your main line is answered, politely and briefly, by a receptionist that asks who is calling and why, remembers returning callers, and sends a booking link when that is what they need.
AI call answering
Autessa AI Receptionist answers every call on your main line, around the clock, asks one short question at a time, and ends each call itself with a clear goodbye.
Read more →Returning caller memory
Before it says a word, the receptionist looks up the number, and if it knows the caller it asks "Am I speaking with…?" instead of assuming, because phones get shared.
Read more →Texts to your main line
People who text your main line get the same receptionist, in short replies, and every text conversation is filed as a message next to your calls.
Read more →Booking link texts
When a caller wants to talk with your team, the receptionist offers to text them a booking link, asks for texting consent in your registered wording, and reads the link aloud if they say no.
Read more →AI Receptionist
Messages and triage
Every call becomes a clear message with a reason and a category, checked again after the call, so your team reads what matters first and hears about anything urgent right away.
Overview of messages and triage →
Message taking
The receptionist writes down who called, from where, how to reach them and why, in the caller's own words, and saves it as soon as it knows the reason in case they hang up.
Read more →Call categories and review
Every call gets a category and a one-line reason during the call, a second review from the transcript afterward, and a teammate's choice always wins.
Read more →Calls and messages inbox
Every call and text sits in one inbox with tiles for what needs attention, and each call opens to the message, what the receptionist did, who it is for and the transcript.
Read more →Urgent call alerts
When a call really needs someone today, the receptionist tells the caller the team has been alerted and emails, and optionally texts, the people you chose and the teammate it is for.
Read more →Morning summary email
Each morning your team gets one email: the important calls first, urgent at the top, then everything marked as spam so a wrong call is easy to catch.
Read more →AI Receptionist
Screened transfers
The receptionist only puts a call through when it knows who is calling, why, and which teammate covers it, then whispers the details and waits for them to press 1.
Overview of screened transfers →
Screened transfers
A separate screener decides every transfer: it needs the caller's name, a specific reason and a matching teammate, asks one clarifying question when things are vague, and takes a message otherwise.
Read more →Team directory
Each teammate writes one or two sentences on which calls are theirs, and chooses whether the receptionist can put calls through and where to ring them.
Read more →Whisper and press 1
Before a teammate says hello they hear who is calling and why, they press 1 to take it so voicemail never answers, and if they do not pick up the receptionist takes a message.
Read more →AI Receptionist
Spam and privacy
Robocalls and abusive callers are hung up on and blocked, and your team stays private: the receptionist never says who works with you or gives out a number.
Overview of spam and privacy →
Spam and robocall blocking
Robocalls, harassment and repeated trolling are hung up on and blocked, every block is listed with its reason, and anyone on your team can unblock a number in one click.
Read more →Team privacy
The receptionist never tells callers who works with you, never names a teammate first, and is never even given your team's names or numbers.
Read more →AI Receptionist
Callers, setup and testing
Know your callers, test safely and keep the desk healthy: caller pages with private notes, test numbers, a scripted self-test and a setup check with one-click fixes.
Overview of callers, setup and testing →
Caller pages
Every number that calls or texts gets its own page with its call history, a confirmed name and company, and private notes only your team sees.
Read more →Test numbers
Teammates can call the main line to try things out: test calls stay out of the stats and summaries, are never blocked, and urgent alerts go only to the person testing.
Read more →In-app self-test
One button plays ten scripted callers, from a demo request to a robocall, against the live receptionist or your unpublished changes, and shows exactly which checks passed.
Read more →Setup check
Setup checks everything the receptionist depends on each time you open it, from call routing to who covers which calls, and company admins fix anything that is off in one click.
Read more →The complete capability list
- Answers every call on your main line, around the clock
- Answers texts to the same number
- Asks one short question at a time: name, company, reason
- Answers questions about your company from your documentation
- Recognizes returning callers and confirms their name instead of assuming it
- Takes a message with name, company, callback number, email and reason
- Records the message as soon as the reason is known, in case the caller hangs up
- Sorts every call: Important, Routine, Vendor, Spam or Needs a look
- Second AI review of each call from the transcript after it ends
- A category set by a teammate is never overwritten by the AI
- Calls and messages inbox with stat tiles, search, category and status filters
- Mark handled, reopen, change category, mark urgent and assign to a teammate
- Transfer screening log: what was asked, what was decided and why
- Screened transfers: a specific reason and a matching teammate before anyone is put through
- Vendors, recruiters and vague "put me through to the CEO" calls get a message instead
- One-time transfer approvals that expire after ten minutes
- Team directory: each person says which calls are theirs
- Take calls switch per teammate
- Ring the Autessa browser phone, the cell number, or both at once
- Whisper with caller name, company and reason before the teammate answers
- Press 1 to take the call, so voicemail never picks it up
- If nobody answers, the receptionist comes back and takes a message
- Never shares who works at your company or names a teammate first
- Hangs up on robocalls, harassment and repeated trolling and blocks the number
- Blocked numbers list with reason, who blocked it and unblock
- Urgent alerts by email, and optionally text, for problems that need someone today
- Weekday morning summary email of important calls and spam
- Texts a booking link to callers who agreed to texts, or reads it aloud
- Reads your registered texting consent wording and records consent
- Caller pages: one per number with calls, name, company and private notes
- Test numbers kept out of stats, summaries and memory
- In-app self-test with scripted callers and pass or fail checks
- Setup health check with one-click fixes for company admins
- Transcripts shown only to people allowed to read phone calls
- Teammates' cell numbers stored encrypted and never given to the AI
100% customizable, code and all
Make Autessa AI Receptionist fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours