Messages and triage

Every call becomes a message with the reason and a category, reviewed again after the call, in one inbox, with urgent alerts and a morning summary email.

The useful part of a receptionist is the note it leaves. Every call here becomes a message with who called, how to reach them and why, sorted into Important, Routine, Vendor or Spam and checked again after the call, so your team reads what matters first, hears about urgent problems right away, and gets one summary each morning.

Who works here

Anyone the app is shared with can read, assign, recategorize and mark calls handled. Company admins choose who gets the morning summary and urgent alerts.

In one sentence each

• Message taking · The receptionist writes down who called, from where, how to reach them and why, in the caller's own words, and saves it as soon as it knows the reason in case they hang up.
• Call categories and review · Every call gets a category and a one-line reason during the call, a second review from the transcript afterward, and a teammate's choice always wins.
• Calls and messages inbox · Every call and text sits in one inbox with tiles for what needs attention, and each call opens to the message, what the receptionist did, who it is for and the transcript.
• Urgent call alerts · When a call really needs someone today, the receptionist tells the caller the team has been alerted and emails, and optionally texts, the people you chose and the teammate it is for.
• Morning summary email · Each morning your team gets one email: the important calls first, urgent at the top, then everything marked as spam so a wrong call is easy to catch.