Messages and triage · Autessa AI Receptionist
Call categories and review
Autessa AI Receptionist triages every call: each one is sorted as Important, Routine, Vendor, Spam or Needs a look, with a one-line reason. The AI receptionist sets it during the call, a second AI review checks it from the transcript after the call ends, and a category a teammate chooses is never changed by the AI again.
The problem it solves
Ten calls a day, two that matter
Sales pitches, robocalls and wrong numbers bury the one customer who really needed you. Call triage means your team reads the important calls first and can skim the rest. Two passes, one live and one from the transcript, keep the sorting honest.
What you get
- Five categories: Important, Routine, Vendor, Spam and Needs a look.
- Every call gets a one-line reason for its category, shown on the call page.
- Callers are understood as prospects, customers, partners, investors, journalists, event organizers or candidates, as vendors, as spam, or as wrong numbers.
- After the call, a reviewer re-reads the transcript and updates the category, message, a two to three sentence summary and who it is for.
- A call under ten seconds with no words is spam; a call with no transcript becomes Needs a look.
- When a teammate picks a category, the AI leaves it alone from then on, and the morning email follows your choice.
How it works
How does call categories and review work?
During the call
The receptionist sets a category and a one-line reason as it saves the message.
After the call
When the call ends and the transcript is ready, a reviewer re-files the call from what was actually said.
Your team adjusts
On the call page, anyone can pick a different category, or press Not spam on a call marked as spam.
The choice sticks
Once a person sets it, the page says "Set by a teammate; the receptionist won't change it."
Every option
The five categories
| Option | What it does |
|---|---|
| Important | Real business: prospects, customers, partners, investors, press, event organizers, candidates. |
| Routine | Real but not pressing. Pressing Not spam on a spam call sets it to Routine. |
| Vendor | Sales pitches and people selling to you. |
| Spam | Robocalls, trolling, silent calls under ten seconds. |
| Needs a look | Set by the reviewer or a person when the call cannot be judged, for example with no transcript. |
| Category reason | A one-line explanation shown on the call. |
| Set by | The receptionist, or a teammate. A teammate's choice is final. |
Permissions
Who can do what?
| Who | Can |
|---|---|
| Anyone the app is shared with | Change a call's category, press Not spam, mark it urgent or not urgent, and set who it is for. |
| The receptionist and reviewer | Set and update categories until a teammate chooses one. |
What the AI does
How the receptionist handles it
Two AI passes sort every call. The receptionist judges it live; the reviewer agent reads the transcript afterward and writes the category, reason, message, summary, whether a callback was wanted, whether it was urgent and who it is for. Neither invents details.
Connected
How it connects to everything else
Questions
Questions about call categories and review
How does the AI receptionist sort calls?
Each call is sorted as Important, Routine, Vendor, Spam or Needs a look, with a one-line reason. The receptionist sets it live and a reviewer checks it again from the transcript after the call.
What if it gets the category wrong?
Change it on the call page. Once a teammate sets a category, the AI never changes it again, and the morning summary follows your choice.
What does Needs a look mean?
The call could not be judged on its own, for example because no transcript was saved. A person should glance at it.
100% customizable, code and all
Make Autessa AI Receptionist fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours