Spam and privacy · Autessa AI Receptionist
Spam and robocall blocking
Autessa AI Receptionist blocks spam calls and robocalls: the AI receptionist hangs up on recorded messages, harassment and trolling that continues after a warning, and blocks those numbers so they are hung up on the moment they call again. Every block is listed with its reason, and anyone on your team can unblock a number in one click.
The problem it solves
Robocalls drown out real callers
A main line attracts recorded pitches, prank callers and people who will not take no for an answer. Each one wastes a teammate's time if it gets through. The receptionist ends those calls politely, remembers the number, and leaves an audit trail so a real caller blocked by mistake is easy to restore.
What you get
- Blocks robocalls and recorded messages, harassment or threats, and trolling that continues after one warning.
- Two off-topic or nonsense turns in a row end the call: "It sounds like this isn't a good time."
- Never blocks silence, a bad connection, a confused caller, a teammate or a test number.
- A blocked number hears a short goodbye and the call ends as soon as it is answered.
- Block or unblock any caller from a call or a caller page.
- Blocked numbers lists every block with why, a link to the call, who blocked it and when.
- Spam calls appear in the morning summary so a person can double-check them.
How it works
How does spam and robocall blocking work?
The receptionist spots it
A recording, abuse, or nonsense that keeps going after a warning.
It ends the call and blocks
The number is added to Blocked numbers with the reason, blocked by the receptionist.
The next call is short
A blocked number is hung up on right after it is answered.
A person can undo it
Press Not spam on the call, or Unblock on Blocked numbers: "<number> can call again."
Every option
Blocking rules and the block list
| Option | What it does |
|---|---|
| Blocked automatically | Robocalls or recorded messages, harassment or threats, callers who say they are wasting time, trolling after one warning, two nonsense turns in a row. |
| Never blocked | Silence, a bad connection, a confused caller, a teammate's or test number. |
| Blocked caller hears | A short goodbye, and the call ends. |
| Spam texts | Recorded and never answered. |
| Block list columns | Number, Why (with View the call), Blocked by (a teammate's email or "Receptionist"), When, Unblock. |
| Block from | Any call page or caller page. There is no manual add box. |
| Undo | Unblock on the list, or Not spam on the call (sets it to Routine). |
Permissions
Who can do what?
| Who | Can |
|---|---|
| The receptionist | Block numbers on its own, with a reason. |
| Anyone the app is shared with | Block or unblock a number from a call or caller page, and unblock from the list. |
What the AI does
How the receptionist handles it
The receptionist judges spam from the conversation itself, not from a caller-ID reputation list. That is why the rules about what never counts as spam matter: silence and confusion are treated kindly.
Questions
Questions about spam and robocall blocking
How does the AI receptionist block spam calls?
It hangs up on robocalls, recorded messages, harassment and trolling that continues after a warning, and blocks those numbers. A blocked number is hung up on as soon as it calls again.
What if it blocks a real customer?
Unblock the number on Blocked numbers or the caller page, or press Not spam on the call. Every block lists the reason and who blocked it, and spam calls show up in the morning summary for review.
How does it decide a call is spam?
From what happens on the call, plus your block list. It never blocks silence, a bad connection, a confused caller or a teammate.
100% customizable, code and all
Make Autessa AI Receptionist fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours