Call answering · Autessa AI Receptionist
Returning caller memory
Autessa AI Receptionist remembers returning callers: before it says a word, it looks up the number and finds the name, company and last reason from earlier calls. Then it confirms instead of assuming, asking "Am I speaking with Dana?", because phones get shared and numbers change hands.
The problem it solves
Repeat callers should not have to start over
A customer who called yesterday should not spell their name again today. But an answering service that greets the wrong person by name is worse than one that asks. The receptionist treats what it remembers as a guess and checks it in one short question.
What you get
- Every call starts with a quiet lookup of the number: blocked or not, returning or new, last conversation and texting consent.
- A name your team confirmed on the caller page is used first; otherwise the name from the most recent real call.
- The receptionist never assumes: it asks "Am I speaking with…?", and only asks "Still with…?" about the company when it needs to.
- A returning caller may hear "Good to hear from you again."
- It knows whether this person agreed to texts, has not been asked yet, or replied STOP.
- Test numbers and spam calls are never remembered, so they never shape how real callers are greeted.
How it works
How does returning caller memory work?
Look up the number
The receptionist checks the calling number against the block list, earlier calls, earlier texts and the caller page your team keeps.
Pick a likely name
A teammate-confirmed name wins. Otherwise it uses the name and company from the latest call that was not spam or a test.
Confirm, do not assume
It asks "Am I speaking with Dana?". If someone else is on the line, it asks for their name like any new caller.
Pick up where you left off
It knows the last reason and when it was, and whether the caller can be texted, so it does not ask for consent twice.
Every option
What the receptionist knows before it answers
| Option | What it does |
|---|---|
| Blocked | If the number is blocked, the caller hears a short goodbye and the call ends. |
| Returning caller | Whether this number has called or texted before. |
| Possible name and company | From the caller page if a teammate confirmed it, otherwise from the latest call that was not spam or a test. |
| Last conversation | The reason for the last call and when it was. |
| Texting consent | Agreed, not asked yet, or opted out, worked out from earlier calls, texts in the last year and the latest STOP or START. |
| Confirmation line | "Am I speaking with <first name>?" and, only if needed, "Still with <company>?" |
| Test numbers | Get no memory at all. |
Permissions
Who can do what?
| Who | Can |
|---|---|
| Anyone the app is shared with | Fix a caller's name and company on the caller page; that confirmed name is what the receptionist checks next time. |
| Callers | Correct the receptionist ("No, this is Sam") and be treated as a new caller. |
What the AI does
How the receptionist handles it
A lookup step runs before the receptionist speaks and hands it a short brief: blocked or not, a possible name and company, the last reason, and texting consent. The receptionist uses the name only as a question, never as a fact.
Connected
How it connects to everything else
AI RECEPTIONIST
Caller pages
Where your team confirms a caller's name and company, which the receptionist checks first.
AI RECEPTIONIST
Booking link texts
Remembered texting consent means a returning caller is not asked again.
AI RECEPTIONIST
Test numbers
Test calls are never remembered, so they never shape how real callers are greeted.
Questions
Questions about returning caller memory
Does the AI receptionist recognize returning callers?
Yes. It looks up every number before it speaks and finds the name, company and last reason from earlier calls. It then confirms the name with a question instead of assuming it.
What if someone else calls from a known number?
The receptionist asks "Am I speaking with…?" first. If the answer is no, it asks for the caller's name like any new caller and files the call under the name they give.
Where does the remembered name come from?
From the caller page if a teammate confirmed it there, otherwise from the most recent call from that number that was not spam or a test call.
100% customizable, code and all
Make Autessa AI Receptionist fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours