Call answering · Autessa AI Receptionist
Texts to your main line
Autessa AI Receptionist answers texts to your main line too: the same AI receptionist replies in one to three sentences, and each conversation is filed as a message next to your calls. Spam texts are recorded but never answered.
The problem it solves
People text the number on your website
Customers text the main line as often as they call it, and those texts tend to sit unread on a phone nobody owns. The receptionist treats a text like a call: it finds out what the person needs, answers briefly, and leaves your team a message in the same inbox.
What you get
- Texts to your main line go to the same receptionist that answers calls.
- Replies are short, one to three sentences, with no phone greeting and no consent question.
- A booking link is pasted straight into the reply when that is what the person needs.
- A request to be put through gets "I'll pass your message along", because transfers are for calls.
- Each texter gets one message row per day, so a conversation reads as one note, not twenty.
- Spam texts are filed and never answered.
How it works
How does texts to your main line work?
A text arrives
The receptionist looks up the number, just like on a call, and checks whether it is blocked or known.
It replies briefly
It answers in one to three sentences, asks for anything it still needs, and pastes a booking link if that helps.
It files the conversation
The text conversation is saved as a message with the reason and category, marked as a text, next to your calls.
Your team follows up
The message shows in Calls and messages and in the morning summary like any call.
Every option
How texts are handled
| Option | What it does |
|---|---|
| Who answers | The same receptionist that answers your calls. |
| Reply length | One to three sentences, with no phone greeting or consent question. |
| Booking links | Pasted directly into the reply. |
| Transfer requests | Answered with "I'll pass your message along" and filed as a message. |
| Filing | One message per texter per day, marked as a text. |
| Spam texts | Recorded, never answered. |
| Opt-outs | A STOP reply is honored, and the receptionist sees that the person opted out. |
Permissions
Who can do what?
| Who | Can |
|---|---|
| People who text you | Get a short, helpful reply and leave a message for your team. |
| Anyone the app is shared with | Read text conversations alongside calls, mark them handled and assign them. |
What the AI does
How the receptionist handles it
On a text, the receptionist switches to a written style: no greeting, no spoken consent script, one to three sentences. It still categorizes the conversation and files it as a message.
Connected
How it connects to everything else
Questions
Questions about texts to your main line
Does the AI receptionist answer texts?
Yes. Texts to your main line are answered by the same receptionist in one to three sentences, and each conversation is filed as a message next to your calls.
What happens when a texter asks for someone?
The receptionist replies "I'll pass your message along", and the message lands in your inbox for the right teammate. Screened transfers handle callers who need someone live.
What happens to spam texts?
They are recorded as spam so your team can see them, and they get no reply.
100% customizable, code and all
Make Autessa AI Receptionist fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours