Callers, setup and testing · Autessa AI Receptionist
Test numbers
Autessa AI Receptionist has test numbers: when a teammate calls your main line to try things out, the call is marked as a test, kept out of stats, summaries and caller memory, never blocked, and any urgent alert goes only to the person testing. Teammates' own numbers in Homebase count as test numbers automatically.
3:15
Your phone · SAMPLE
Urgent call: you, (206) 555-0150. Testing a security incident report.
This was your own test call, so only you got this alert.
The problem it solves
Testing the front desk should not page the whole team
The best way to check a receptionist is to call it. But a test call about a "security incident" should not wake up your security lead, and a dozen test calls should not fill the morning email. Test numbers make trying it safe.
What you get
- Teammates' own Homebase numbers are always test numbers.
- Mark any other number as a test number on its caller page.
- Test calls are kept out of the stat tiles and the morning summary.
- Test calls are never remembered and never blocked.
- Urgent alerts on a test call go only to the teammate testing, with "[Test call]" in the subject.
- Test calls are hidden in the inbox unless you check "Show test calls", and carry a Test badge.
How it works
How does test numbers work?
Call from your own phone
If your number is in Homebase, it is already a test number.
Or mark a number
On a caller page, switch on "This is a teammate's test number" and save; earlier calls are retagged.
Try anything
Ask to be put through, report something urgent, act like a vendor.
Check the result
Check "Show test calls" in the inbox to see how the call was filed.
Every option
How test calls are treated
| Option | What it does |
|---|---|
| Counts as a test | A teammate's Homebase number, a number marked as a test number, or the in-app self-test. |
| Stats and summary | Left out. |
| Caller memory | Never remembered. |
| Blocking | Never blocked. |
| Urgent alerts | Only the teammate testing, subject marked "[Test call]", with "This was your own test call, so only you got this alert." |
| In the inbox | Test badge; hidden unless "Show test calls" is checked. |
Permissions
Who can do what?
| Who | Can |
|---|---|
| Every teammate | Call from their own Homebase number as a test. |
| Anyone the app is shared with | Mark or unmark a number as a test number on its caller page. |
Questions
Questions about test numbers
Can I call the AI receptionist to test it?
Yes. Call from your own number. If it is in Homebase, the call is automatically a test call, kept out of stats and summaries, and urgent alerts go only to you.
How do I mark another number as a test number?
Open its caller page, switch on "This is a teammate's test number" and save. Earlier calls from that number are retagged too.
Where do I see my test calls?
In Calls and messages, check "Show test calls". They carry a Test badge.
100% customizable, code and all
Make Autessa AI Receptionist fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours