Calls and audio · Autessa Redact
Redact calls on your Autessa numbers
On Autessa phone numbers, turn on Remove personal info before saving and every recording, transcript and voicemail on that number is redacted before it is stored. Only the cleaned-up version is saved; the original audio is never kept in the calls table.
The problem
Recording calls without storing what callers say
Businesses want call recordings and transcripts for follow-up and training, but not the card numbers and dates of birth that come with them. This setting cleans every call on a number automatically, with no code.
- One switch per number: Remove personal info before saving.
- Recordings, transcripts and voicemails are all redacted.
- Choose what to remove: card details, SSNs, bank and account numbers, dates of birth, and phone, email and address.
- Removed audio becomes silence or a tone, whichever you choose.
- A call’s redaction status shows Pending while it runs and Done when the clean copy is saved.
- Pair it with Protect sensitive data and Secure Keypad Capture to keep details from the AI agent during the call, too.
How it works
How does redact calls on your Autessa numbers work in Autessa Redact?
Open the number
In Phone & Texting, open the number’s settings.
Turn it on
Switch on Remove personal info before saving and pick what to remove.
Take calls
Each recording and transcript is redacted after the call, then saved.
Every option
Settings
| Option | What it does |
|---|---|
| Remove personal info before saving | On or off per number. |
| Card number, expiry and security code | Payment card details. |
| Social Security number | SSNs. |
| Bank account and account number | Bank and customer account numbers. |
| Date of birth | Birth dates. |
| Phone, email and address | Contact details. |
| Silence or tone | How removed audio sounds. |
Permissions
Who can do what?
| Who | Can |
|---|---|
| People who can manage the number | Turn redaction on and choose what to remove. |
| People who can see call history | See only the redacted recording and transcript. |
Connected
How it connects to the rest of Autessa
FAQ
Questions about redact calls on your Autessa numbers
Is the original call audio kept?
No. With the setting on, only the redacted recording and transcript are saved to the calls table.
How do I keep card numbers from the AI agent as well?
Turn on Protect sensitive data for the agent, or use Secure Keypad Capture so callers key in card numbers without the agent hearing them. Call Redaction then cleans the recording after the call.
Are voicemails redacted too?
Yes. Voicemails on the number go through the same redaction.
100% customizable, code and all
Make Autessa Redact fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours